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Do you know when this will be released?

I am currently having an issue while trying to *Get clone from machine* 

First the issue seemed to be that during the download my lock screen would time out closing the app stopping the download.

I adjusted my screen lock to the max and kept tapping the screen to ensure the phone wouldn't lock. At about halfway through the download the app just closed bring me to my home screen on the phone.

Has there been any records of this issue? 
I am using an Samsung A51 and a Samsung Galaxy 10. Connected to the G11 via bluetooth


On a side note the download of the clone file took about 10 minutes to reach halfway about 3500 KB.

Also is there a manual for this product?