I agree with all the previous messages. To me, the worst thing is to have to ask our customer to change the software, download a new one and so. We have a lot of machines still with IQAN 2 and MC2 + XS2 modules. We just went to IQAN 5 for some updates (G11 antenna), still with MC2 and XS2. Our customer are not used for it yet.
Even if IQAN 6 looks interesting with the Simulink toolbox, it is a big question for us now for new development. Even if we already planned to change to MC43 module, we still have on the field some machine with MC2 and XS2 modules. I don't want to ask my customer to have 3 different softwares (2, 5 and 6) to be able to connect to all his machines...
Hello and happy new year,
Anyone to help me please ?
Thanks in advance.
I have a problem with my purchase. Sometimes it is not restored and when I click on Purchase/restore Pro, it does'nt work. Only solution I found is to de-install and re-install the app, by the way losing all my passwords.
Is it a know problem ?
If you want to update the system with a IQAN 5 project, you should be able to update the system with IQANrun 5, even if it is under IQAN 2. If you have this erre message, just click on No to stay on IQANrun 5 and send the project.
This operation should be done by the customer, so I can not ask them to install a software only for that... I found a way with IQANscript :
- I did a script in 2.63 to get all settings in the same time to save them in a html or xml file. It is faster and easier to read.
- I did a second script in 5.04 to set all the parameters manually, with access to all parameters (some of them are reserved to manufacturer).
It still have some manual work to do, but it should be acceptable for our customer.
Thanks for the tip anyway :)
Do you have an idea of when this feature will be implemented ?
Thanks in advance,
I had the same issues. It sometimes takes time to identify the Ethernet connection. Be patient and see if it's finally detected.
I try to use the application but it looks like it is for Windows 7 or earlier and I am on Windows 10.
Thanks anyway !
It looks like my firewall is fixed because I manage to connect to https://connect.iqan.se with a navigator. I am on a login page, but I don't know which login I should use : forum login ? I tried but it doesn't seem to work.
I still cannot connect to the server with IQANRun app.
Thanks for the help.
Thanks a lot !
Customer support service by UserEcho