We have a machine in the field running 3.19 and we need to update the software remotely. To avoid updating the firmware (it takes too long and sometimes fails half way though updating) i need to revise the software using the correct version of IQAN Design originally installed on the machine. The machine appears to be running on firmware version 22.214.171.12443 in the MD3 and 126.96.36.1990 in the MC3. This is a multi master system.
Can anyone confirm which version of 3.19 I need to build the software change into to prevent having to update the firmware in the machine please? There are multiple versions of 3.19.9 and if I choose the incorrect one it will update the firmware.
I have tried to simulate 3.19.7 and 3.19.9 and use IQAN Run 3.19 to look at the firmware revision but the firmware does not appear to match what we have running in the machine. When I simulate I get 3.19.2.
Customer support service by UserEcho