Completed

IQANsync

8 years ago • updated by 8 years ago • 1

I'm trying to connect to an MD4 module with the G11 Bluetooth adapter. I can connect with the IQAN Run program on my iPad but I can't get the IQAN Sync app to see the on my phone. It says there are no modules available. When I open Bluetooth settings on my phone it sees the G11 signal but the app doesn't. My phone is the Google Pixel XL. Any ideas on what I can do to get the app working?

I tried uninstalling & reinstalling the app. And I tried resetting my phone.

Thanks for your help.

Aaron Aasen

Vote

GOOD, I'M SATISFIED

Satisfaction mark

Thank you very much for your help. It works great now.

Satisfaction mark by 8 years ago

Replies 1
Oldest first
- Newest first
- Oldest first

Completed

8 years ago

Hi Aaron,

Some things to check:

Location needs to be turned on: Open Settings app, under Personal tap Location, at the top, make sure the On/Off switch is set to On
IQANsync needs permission to use location: see here for an instruction on how to set app permissions on a Google Pixel XL.

These are needed to be able to use Bluetooth LE, due to new requirements introduced by Google in Android 6.

Reply
- Is it?
- Inappropriate
- Spam
- Duplicate
|

Customer support service by UserEcho