I am an user of IqanSync iOS with G11 on MD3/MC2 and MC42/MD4-10.
I have find some trouble to use when I try to do some diagnostic on very far country over internet, or with poor internet connection.
When you update over internet ("Connect to machine"), after click on Send machine, on the progress windows you read "Stop application", and you can wait very longtime, because on the mahcine screen there is a message to ask the user (with accept or not). For the technician it will be better to change "Stop application" to "Stop application and wait the acceptance of user".
It is very very difficult (like impossible) to update the firmware of MD3 and MD4-10 if the connection is poor. It seems that the data is not store on the iPhone before start the update, but send continusly It will be better that :
- 1: IqanDesign/IqanRun send the file to the iPhone,
- 2: the iPhone install the update himself (the update can be finish even if the connection is lost).
With MD4-10 the file is more than 25 MB, and there no email box can be manage file with this size. I will be better that the firmware is auto-download by the IqanSync Apps (idem for IQANrun), like that we can send just a stripped file.
If the custommer install the application himself (with a file send by email), it will need the master code. How it is possible to do that without the master code ?
Customer support service by UserEcho