Reportedly I had a customer who lost the date and time on one of their MD4s after recently flashing a program update (we went from 3.0 to Design 5.0 as part of the update).
Is there any chance this had to do with the update? I think it's more likely that the real time clock had already failed on this unit and they just discovered it when they did the update as we've had a handful of hardware related issues with the MD4s losing the time saving mechanism in the past.
Below is our system architecture and a photo the customer sent me of the failure.
Please let me know your thoughts.
Customer support service by UserEcho