Hi we have had a customer report 'IQAN Network Key Not Recognised' error appearing on MD4-7 with a 3 master system (2 x MC3). We are currently unable to access logs and see if this error has logged. There is no photograph of the error displayed on the screen, the operator only recalled it after the shift, therefore the error may have been worded slightly different.
Is there information on this type of error and what it means? I have looked through the manual and cannot find anything along these lines. I wondered if it was a project ID mismatch error?
Customer support service by UserEcho