Hi, our construction plant field service engineers use the Samsung Active Tab 2 tablets for Mecalac dumpers as example, but one will not download the IQANGO app. It will though download the IQANRUN app, but as soon as you click go to IQANRUN it again says the device is not compatible. It does though work fine on other engineers running the same tablet. I have checked for all software updates, I have cleared google store cache and data, I have factory reset the tablet, but still when I search in google for IQANGO app and click install, it takes me to Playstore and says device is not compatible. Can anyone help with a workaround, or advise is it simply not possible?
Customer support service by UserEcho