This seems very far-fetched, but I have to ask the question as we have a customer and one of our own service personnel telling us this. The machine in question works for a bit, then may sit for weeks. The RTC is not wired directly to the battery, but rather on the machine side of the battery disconnect. When the machine sits for a long period, the RTC is lost. The issue is that we have a COUT (on an XA2) that is inoperable on startup and the 'Date and Time not set' message appears on the screen. After the date and time are set, the COUT becomes operable. I don't see how these two things could be related, but they are insistent. Anyone else seen something like this?
Customer support service by UserEcho