I've got a problem that recently popped up. I use the option "Remote assistance" in IQANgo regularly. But today i had some issues using this.
The Phone (both android and iphone) connects to the machine and server with no problem. Both via G11 and G12 also WIFI and 4G. This phone also shows its online state in the "Connect via internet" in both IQANdesign and IQANrun. but when connecting it shows an error: "Remote confirmation timeout". I've still got 5 licenses left.
Any idea what went wrong?
Thanks in advance!
Customer support service by UserEcho