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Remote assistance timeout

Theleo De Bruyn 11 months ago in IQANconnect • updated 11 months ago • 3

Hi there!

I've got a problem that recently popped up. I use the option "Remote assistance" in IQANgo regularly. But today i had some issues using this.

The Phone (both android and iphone) connects to the machine and server with no problem. Both via G11 and G12 also WIFI and 4G. This phone also shows its online state in the "Connect via internet"  in both IQANdesign and IQANrun. but when connecting it shows an error: "Remote confirmation timeout". I've still got 5 licenses left.

Any idea what went wrong?

Thanks in advance!

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Gustav Widén (System support) 11 months ago

Remote confirmation timeout relates to the property Allow remote connection. 



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If this is set to Ask user (default), and the operator does not acknowledge the connection on the display on time, you will see Remote confirmation timeout.

Answered
Gustav Widén (System support) 11 months ago
+1
Theleo De Bruyn 11 months ago

I'm so sorry. Had everything enabled except that one. So sorry I placed it under " Bugs". Never had this happen before in any other program. Thank you for the quick response!

Customer support service by UserEcho