+1
Fixed

IQANrun 7.04 doesn't launch

ANDREW SHIMEL 3 weeks ago in IQANrun updated by Gustav Widén (System support) 4 days ago 10

New install IQANrun 7.04 appears to install and license properly, but will not open the program at all. Windows 10 Pro. No errors or warnings, cursor just shows busy for a split second when trying to open the program. Tried unistalling and reinstalling with no change. Have SentinelOne cybersecurity system running, I know we have had issues with other programs due to this but I have no idea if it is related or not. Any ideas or knowledge of this issue?

I don't know that particular endpoint protection software, but I have seen similar problems in the past with new versions being blocked. 

A suggestion is to check if it has an activity log or similar with a list of executables it has blocked. 

The system does have log of some sort. Unfortunately I'm just the user so I don't have full access to everything. Our IT system admin said there was nothing logged of flagged. However we had another program with issues where SentinelOne was the thing blocking it, but it didn't log that either. So I don't really trust that as an indicator. 

Can you try to add an exclusion for IQANrun exe or folder (%LOCAL_APP_DATA%\Programs\IQANrun 7) in SentinelOne?

+1

I should also mention that IT installed an older version of IQANrun 6 something, and that is working without any issue. 

I'm actually having the same problem with 2 different laptops.  I can get IQAN Run 7 to open fine on my desktop but when I open it on the laptop it reacts the same way as described above.  I have IQAN run 6 on both laptops and it seems like IQAN Run 6 is compatible (for now) with software written with Design 7, but I'm concerned about the future.

+1
Under review

This could be an endpoint protection software blocking IQANrun 7.04 from starting. To get more info we would like any of you to start IQANrun with logging enabled and see if we get any output form that. We have prepared a bat file that will initiate logging, start IQANrun, and say if there was any log file created or not. If it was created, it will also show the path and file name.

The bat file is attached, but here is the content also, so you can create it yourself with a text editor (since bat files may be blocked by proxy servers).

@echo off

set LOGCONFIG="%LOCALAPPDATA%\Programs\IQANrun 7\LogConfig.sic"

echo Initiating logging
del %LOGCONFIG% 2>nul
echo AppName = IQANrun >>%LOGCONFIG%
echo Connections = file() >>%LOGCONFIG%
echo Level = Debug >>%LOGCONFIG%

echo Starting IQANrun 7
"%LOCALAPPDATA%\Programs\IQANrun 7\IQANrun.exe"

del %LOGCONFIG%

if exist log.sil (
  echo Log file created: %~dp0log.sil
) else (
  echo No log file created.
)

pause

Download or create the script yourself. Then run it by double-clicking it and wait for the result. If a log file is created, please post it here.

IQANrunLogging.bat

+1

Looks like I have the same problem on my new computer (Windows 11).

I tried your batch :

Image 4635

I tried the batch on my old computer (Windows10),

IQANrun open, but the batch doesn't finish

Image 4636

---------

Up to V7.03 work well on my new computer (Windows11) :

Image 4637


Only V7.04 has the problem

Started

The problem shows when making a clean installation of IQANrun 7.04.6. 

A workaround is to first install another IQANrun 7.x version, E.g., 7.03.


There will be an IQANrun 7.04.x update that solves this. 

Fixed

Fixed in IQANrun 7.04.9 

61705IQANrun does not launch
Happened on computers that did not have an earlier version of IQANrun 7 installed.
Fixed.