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IQANrun 7.04 doesn't launch
New install IQANrun 7.04 appears to install and license properly, but will not open the program at all. Windows 10 Pro. No errors or warnings, cursor just shows busy for a split second when trying to open the program. Tried unistalling and reinstalling with no change. Have SentinelOne cybersecurity system running, I know we have had issues with other programs due to this but I have no idea if it is related or not. Any ideas or knowledge of this issue?
Customer support service by UserEcho
I don't know that particular endpoint protection software, but I have seen similar problems in the past with new versions being blocked.
A suggestion is to check if it has an activity log or similar with a list of executables it has blocked.
The system does have log of some sort. Unfortunately I'm just the user so I don't have full access to everything. Our IT system admin said there was nothing logged of flagged. However we had another program with issues where SentinelOne was the thing blocking it, but it didn't log that either. So I don't really trust that as an indicator.
I should also mention that IT installed an older version of IQANrun 6 something, and that is working without any issue.
I'm actually having the same problem with 2 different laptops. I can get IQAN Run 7 to open fine on my desktop but when I open it on the laptop it reacts the same way as described above. I have IQAN run 6 on both laptops and it seems like IQAN Run 6 is compatible (for now) with software written with Design 7, but I'm concerned about the future.