- Software
- IQANdesign
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Bugs
0
Not reproducible
Unable to send IQANdesign crash report
I could not send the error report. IQAN Design 7.05.27.10982. Was adding a math channel to a function group and the software crashed with the following error message. Access violation at address 00000000018D6631 in module 'IQANdesign.exe' (offset 1406631). Read of address 0000000000000040. I reinstalled the software.
Customer support service by UserEcho
Without a crash report it will be very difficult to troubleshoot.
Did you have the error again?
There probably wasn't any need for reinstalling, reopening IQANdesign should have been enough to recover.
No, I believe our email server—or another system on our end—may be blocking the crash reports from being sent. Each time I attempt to submit one, I receive an “unable to send” message, and the only option available is to close the program. It has happened two more times sense I posted this.
Thanks.
In IQANdesign 7.06 that is just about to be released, we have made changes to the crash reporting function.
But that will of course not help if the email is being blocked at your end.
I'll mark this as "not reproducible", but please try with 7.06 when that becomes available.