I'm not sure if this is a bug or not, but we had an issue in the field where a new program was uploaded to a multi-master system. The system has two MD4 displays (one -7 and one -5) connected on a master bus. The new program was sent via IQAN Run. After the upload, all the stored settings for the MD4-5 reverted to their default values. The PC was connected directly to the MD4-7 with the MD4-5 connected via CAN bus. Re-loading the previous clone file did not resolve the issue. This created quite an issue because service personnel do not have access to the "master" settings of the machine. Does anyone know how this could have happened?
Customer support service by UserEcho