I have been using G11 for a number of years and not had a problem, however, I've now had the same issue twice on two different machines this week. I get the operator to give me the IQAN connect key and connect to the machine, I get the normal message stating the machine is connected but then immediately it pops up 'you have been disconnected, request rejected by remote user'. I have never connected to either machine remotley before but theres nothing different in their programs to normal. It has happen once this week with a machine in Ireland and just now with a machine in Shetland Isles. Is it something to do with the locations? G11 is enabled in both programs. Any Ideas what could be the issue? I wondered if it was a bug in IQANrun 6 but I've just successfully connected to a machine in London.
Customer support service by UserEcho