I am working remotely on a customer’s laptop via google chrome, with IQAN run 5 (latest version) open I try to select multimeter, but it does not appear on the screen. I have tried to initialise it from the drop-down menu and by using the short cut key as well as the icon on the main screen, none of these methods seem to make the tool appear.
I have also asked the customer to initialise his end but still no joy.
Is there a reason for this and is there a solution?
Customer support service by UserEcho