As usual great response from IQAN community
It looks like you may not have a token?
What you mean I may not have a token. I have used it couple month ago and it worked. Internet is there and the only change I got new router from Optus.
If you have a token available, your licence status will look something like this:
Solved. Reloaded and reinstalled DS 5.08 and works
The error is due to an older version not supporting a security update
IQANconnect requires newer versions, 5.08 or 6.05 / Knowledge base / IQAN
Clarification on previous post, for IQANdesign 5 it has to be 5.08.2 (or newer)
Customer support service by UserEcho