1. Software
  2. IQANrun
  3. Bugs
0
Under review

Unable to get clone: request rejected by master module

Matt 2 months ago in IQANrun • updated by Gustav Widén (System support) 1 month ago • 1

We are having issues in the field with some of our service groups not being able to pull clones from our machines. I have attached a photo I was sent from the field. The machine in question has a MD4 [0] and two MC43s [1&2].

The program was installed using design 6.08.30. They are using Run 6.08

They have also tried using run 7 to pull the clone with the same results. Is this a bug or do we need to adjust a setting somewhere?

Image 4601

Under review
Gustav Widén (System support) 1 month ago

I'd say it is a bug, but I am still not sure what it is that causes it. 
I believe you have been in contact with one of our Regional Application Engineers to see if it is possible to get an IQANrun log using 7.03. 

There is a workaround described here: Cannot pull a clone / Software / IQAN

Customer support service by UserEcho