MD4-7 can't send project

I am using a MD4-7 on my test bench for one month approximately.  It seems to be corrupted.  I can no longer send projects via ethernet or PCAN from IQANdesign 5 or 6.  I have also tried a coworkers laptop and failed.  When I send a project, the display momentarily blue-screens then restarts the existing application.  IQANdesign eventually reports "No Reply."

The only way I have been able to send a new application is in safe-mode by removing the ID tag resistor.

Are there any other recovery steps I can attempt before sending this display back to Parker?