We have a multi master system with 1 x MD4, 3 x MC43 fitted to two identical machines. All 4 modules have multiple logs inside, we are able to get logs from all modules, however two logs on one of the MC43's only will refuse to download when using IQAN Run. Running Iqan Design 5.03. The logs are visible, and it displays how many logs are inside, however when double clicking to show the logs we get a blank white screen while its trying to populate the logs on screen then it times out after around 20 seconds with a message box saying no response from the controller. The controller remains active, no error flashes.

The controllers are not overloaded, and we are talking only a couple hundred logs inside each log, not thousands and thousands. Is there any known reasons why this could be happening? Its the same for both machines we have, so something common between the two...

We are using an application created in IQANDesign 5.03.11.5029 and when simulating the application I'm unable to login using credentials i configured within design on IQANRun 5.04.6.4873. Looking closer our password we set in design is 27 characters in length but IQANRun will only allow 25? IQAN Design notes state a password can be up to 40 in length, is this a bug or conflict between different versions?

Does this affect the tablet access as our customers use this length password to login, will IQANRun for tablets also limit the password length to 25 characters?

Hello, 

Some of our technician customers will have to install IQANrun 5 in addtion to IQANrun 2 used until now. 

It is not clear for me on what will happen about the license.

Can they use the same license number as the one they have for IQANrun 2 ? Will they have to update the license for free ? 

Or is it needed to buy another license (I hope not !) ? 

Thanks in advance, 

Hello, 

Is it necessary to have IQANscript installed on the computer to run a script from IQANrun ? The script was made with IQANscript of course and send by mail.

Thanks in advance,

Hello, 

I have machine running in 2.63 version. I want to update them with a program (very similar to the one in 2.63 - same parameters) in 5.04. Big update !

How can I memorize all the settings from the machine in 2.63 to get them back in the 5.04 version of the program ?

The only solution I found was to check in the 2.63 version every settings to see if they are different from the default value and if so, change them manually after the upgrade in 5.04. It should work but it is not easy and takes a long time (50+ parameters). 

Do you have an idea of how I could do this ? I try to Get settings in 2.63 IQANrun but they are not read in IQANrun 5.04...

Thanks in advance for your help !

Hello everyone, 

I changed my computer so I needed to reinstall all IQAN software (version 2, 4 and 5). 

It looks like I have driver issues because I cannot connect to an IQANmodule. I followed steps in manual (close IQAN software and connect an IQAN module but it does not detect the driver. USB is detected but not recognized. 

Where can I find driver file to manually install it ? 

Thanks in advance,

I can't connect to proemion. What should I do?

Hi,

I have a problem. I'm trying to load project file to the unit but I get error message that "In order to upgrade the MD4-5 to version 4.00 and later the module must first be upgraded to at least version 3.17". How do I do that? I've tried with three different versions of the project file but I guess they all are version 4.00 or later. I've tried this with IQAN run 4.03, 4.07 and 5.xx and I get the same error message every time.

Hello,

I bought IQAN Connect licenses that I downloaded on my computer. When trying to connect via Internet, I have A License Status : Unknown. I can't click on License status to update the license, the link doesn't seem to work. 

I also tried to open the license file with IQANRun and IQANDesign with no more success.

How can I do to use the remote assistance ?

Thanks in advance !