+5

IQANsync available on App Store

We're excited to announce the release of IQANsync for iPhone. It is available for download on Apple's App Store now.

IQANsync lets you use your iPhone to update software and/or settings in an IQAN system. It supports project, settings and clone files. Transfer files to your phone using email or Dropbox, and then connect to the IQAN system via WiFi or Bluetooth to send them. Updates can also be done over Internet via IQANconnect.

Logs can be uploaded from an IQAN system to your iPhone. They can then be emailed or sent to Dropbox.

It is also possible to use your iPhone as a "modem" that connects your machine to Internet. This will allow remote personnel to connect to your machine and perform operations such as fault finding, software updates, configuration, calibration, etc.

Please see the attached user manual and press release for additional information.

User Manual IQANsync HY33-8416-UM-UK.pdf

Press release.pdf


IQANsync for Android will be released later this year.

IQAN-G11 will be available in April.

Prior information about IQAN-G11 connection. IQAN-G11 connector info.PNG

A pre-release version of IQANconnect is available for selected users. Contact us if you want to be part of the pre-release test program.


+4

IQANsync available as beta test for Android

Johan Lidén (Product manager) 4 years ago in IQANsync updated by Gustav Widén (System support) 1 year ago 18


Use this link to try out the beta version:

https://play.google.com/apps/testing/com.parker.IQANsync


Limitations in the beta version

- Send project/clone

- Cannot send password protected projects
- Cannot send if master address does not match application
- Cannot send incomplete clone file
- Cannot send to incomplete system (ie not all masters found)
- Cannot send project file that would downgrade CAN

- PIN code protected logs can not be downloaded

Product Launch planning

Final version on Google Play in September 2016

+2

App update for Sync disconnecting

C. Harp 3 years ago in IQANsync updated by Ulrik Zakariasson (Software development) 3 years ago 3

I would like see an update to the sync app that fixes the issue of disconnecting from the G11 device when you switch to a different screen on your phone or tablet. This has become a big issue for us. 

+2
Under review

IqanSync Trouble

Florent Mirieu de Labarre 3 years ago in IQANsync updated by Ulrik Zakariasson (Software development) 2 years ago 5

Dear


I am an user of IqanSync iOS with G11 on MD3/MC2 and MC42/MD4-10.


I have find some trouble to use when I try to do some diagnostic on very far country over internet, or with poor internet connection.


Issue 1:

When you update over internet ("Connect to machine"), after click on Send machine, on the progress windows you read "Stop application", and you can wait very longtime, because on the mahcine screen there is a message to ask the user (with accept or not). For the technician it will be better to change "Stop application" to "Stop application and wait the acceptance of user".


Issue 2:

It is very very difficult (like impossible) to update the firmware of MD3 and MD4-10 if the connection is poor. It seems that the data is not store on the iPhone before start the update, but send continusly It will be better that : 

- 1: IqanDesign/IqanRun send the file to the iPhone, 

- 2: the iPhone install the update himself (the update can be finish even if the connection is lost).


Issue 3:

With MD4-10 the file is more than 25 MB, and there no email box can be manage file with this size. I will be better that the firmware is auto-download by the IqanSync Apps (idem for IQANrun), like that we can send just a stripped file.


Issue 4:

If the custommer install the application himself (with a file send by email), it will need the master code. How it is possible to do that without the master code ?


Regards

+2

Ability to *GET APPLICATION* from IQAN system with IQANsync and upload it to the dropbox folder

Mark Kettel 4 years ago in IQANsync updated by Ulrik Zakariasson (Software development) 3 years ago 1

From a service and support standpoint it would be super if a feature was added to the IQANsync software for us to be able to extract the IQAN IDA file from the master module, upload it to the dropbox folder and have it be accessible from anywhere in the world with an internet connection. Being able to get an IDA file from dropbox and send it to the master module via IQANsync is very helpful, now we need to be able to reverse this process. Is there any thought for adding this feature in upcoming updates of IQAANsync?.

+1
Fixed

Firmware Resources and G11

lbartik 6 months ago in IQANsync updated by Gustav Widén (System support) 3 weeks ago 19

Transferring firmware resources with the G11 is impractically slow.  Is there any way to view the firmware resources within or required by an IDAX file?  I would like to make revisions that are deliverable by G11 with minimal to no firmware migration.

When I send an IDAX file to the field, I would like to be confident of how long it should  take to perform.  Stopping an upgrade in-process, once it has been initiated, does not seem like a safe method to cancel and recover the previous software.  I am concerned about having a battery go dead during an update or a mechanic being pulled off the job and turning a machine into a brick.

I do not understand what triggers the upgrade/replacement of firmware resources, if it is application-specific, or strictly tied to IQANdesign major/minor versions?

+1
Answered

Last IQANsync (on Apple Store or Google Play Store) not supporting 6.00 applications

Olivier 1 year ago in IQANsync updated by Gustav Widén (System support) 9 months ago 3

Hi, I tryed to open a 6.00 MD4 application on Androïd and Iphone IQANsync as well to send it through a G5-Bluetooth modem and the IQAN file wasn't supported by the phone application. Are you expecting to provide a new mobile app on one or the other platform soon ?

Thanks

+1

IQANsync 5.02 released

Ulrik Zakariasson (Software development) 3 years ago in IQANsync updated by lbartik 6 months ago 10

IQANsync 5.02 is now available in App Store/Google Play. New features are:

  • Support for 5.02 project and clone files
  • Password manager with support for safe passwords (for Android, added in 5.01 for iOS)
  • Additional CSV file attached mail when sending log (for Android, added in 5.01 for iOS)

Another change is that Dropbox support has been removed. We recommend you use the built-in Files app on iOS or a file explorer of your choice on Android. These file managers have support for Dropbox and many other cloud storage providers, e.g. Google Drive, OneDrive, and iCloud Drive.


On iOS you will find your IQANsync folder under Locations > On My iPhone > IQANsync. Use the Files app to move files to and from this folder.


On Android the same folder is found under (Internal memory) > Documents > IQAN Files. There are a number of file explorers available on Google Play if your Android device does not have one installed already, e.g. FX or Solid Explorer.


Download on the App Store     Get it on Google Play
+1

IQANsync for iOS 4.07

Ulrik Zakariasson (Software development) 4 years ago in IQANsync updated 4 years ago 0

Fixes a bug where multi-master systems protected by an access level could not be updated. Available now in App Store.

0

Expired License after unccessful connection

Antonio Garcia 7 months ago in IQANsync updated 6 months ago 4

Hello,

After trying using a license from order PAR200320-9387-12132, by means of Android IQANSync, G11 in the system, and a remote connection from IQANDesign, connection was automatically refused by the system because the master unit was not properly configured to accept remote connections.

Being so, a well configured application was sent to the local technician, so he could send it directly from his smartphone to the machine, once again by means of iqanSync and G11.

He tried from several smartphones, but it was impossible to update the application locally ( due to different kind of connection errors), so in the end it was impossible to stablish a successful remote connection.

Because of that, the license wasn’t really used for its purpose, apart from trying initialising the connection...you can check it if you can. The thing is it was consumed.

I think, even if some sort of comunnication was used for initialicing the remote connection, the licenses shouldn't be consumed until a properly connection was stablished. i.e, after connection authoritation from the master. And not from the very first bit send or received.

Thanks.