I have started using the G11 for remote diagnostics on a basic level until the point I have a better grasp on using it. We just installed it on one of our "Problem Child" machines as long as the tech was there. This was to not only test the system at a further distance than our shop floor to the office but to help dianose any future issues they may have. I had my Tech connect and we tried to communicate (see below clip). From my understanding I have everything correct and the g11 is up to date. I can find no trouble shooting documentation as how to diagnose or fix this issue.
I believe this is the same problem that i have run into and its caused from not allowing connectivity under the security screen.
One the left hand side go into the Security tab and then into root. (as shown)
And here is a screen shot of the settings that should allow you to connect to the system through the G11 at any time. Make sure to select "Always" on all 3 of the connectivity options.
Hope this helps!
Using IQAN sync, we connect to the G11 through blue tooth and then receive a Socket Error#60. Any ideas? Looks like the phone is connected to the machine through blue tooth but is not establishing an internet connection (no green light). This was after asked us to update the firmware in the G11. Any ideas?
I have been testing with the G11 device and Sync for a few months now and continually run into the same problem.
If if have a system that has been written without the G11 device options than i have to connect with another tool such as CAN, USB Ethernet to add it. I think this greatly limits this tools potential.
I would like to see a new version of IQAN Design that has the G11 defaulted into each program (and have all settings set to ALWAYS) so we can connect with IQAN Sync at anytime without first having to reprogram for it.
There are customers that are interested in using this technology but will have to have their program edited for the G11 to work. If the new version of design had this preset than all new program that we write will make way for an easy sale of a G11 and connect subscription.
Customer support service by UserEcho