G11 IQANsync Fail to connect via internet

Mitch Houle 2 years ago in IQANsync • updated by Chris Radulescu 10 months ago 7

I have started using the G11 for remote diagnostics on a basic level until the point I have a better grasp on using it. We just installed it on one of our "Problem Child" machines as long as the tech was there. This was to not only test the system at a further distance than our shop floor to the office but to help dianose any future issues they may have. I had my Tech connect and we tried to communicate (see below clip). From my understanding I have everything correct and the g11 is up to date. I can find no trouble shooting documentation as how to diagnose or fix this issue.


I believe this is the same problem that i have run into and its caused from not allowing connectivity under the security screen.

One the left hand side go into the Security tab and then into root. (as shown)

And here is a screen shot of the settings that should allow you to connect to the system through the G11 at any time. Make sure to select "Always" on all 3 of the connectivity options.

Hope this helps!



Service Department 2 years ago in IQANsync • updated by Gustav Widén (System support) 2 years ago 1
I'm trying to connect to an MD4 module with the G11 Bluetooth adapter.  I can connect with the IQAN Run program on my iPad but I can't get the IQAN Sync app to see the on my phone. It says there are no modules available.  When I open Bluetooth settings on my phone it sees the G11 signal but the app doesn't.  My phone is the Google Pixel XL.  Any ideas on what I can do to get the app working?

I tried uninstalling & reinstalling the app.  And I tried resetting my phone.

Thanks for your help.

Aaron Aasen

G11 Socket Error 60

Greg Landon 3 years ago in IQANsync • updated by Ulrik Zakariasson (Software development) 3 years ago 2

Using IQAN sync, we connect to the G11 through blue tooth and then receive a Socket Error#60. Any ideas? Looks like the phone is connected to the machine through blue tooth but is not establishing an internet connection (no green light). This was after asked us to update the firmware in the G11. Any ideas?


Custom CAN messages in G11

James A 3 years ago in IQANsync 0

Feature request:

Would it be possible to write custom CAN frames using the G11 Bluetooth modem? This could prove to be a very useful feature.

If not in IQANsync then how about inside IQANrun?


G11 default connectivity settings

C. Harp 3 years ago in IQANsync • updated by Thomas Moberg (System support) 3 years ago 8


I have been testing with the G11 device and Sync for a few months now and continually run into the same problem.

If if have a system that has been written without the G11 device options than i have to connect with another tool such as CAN, USB Ethernet to add it. I think this greatly limits this tools potential.

I would like to see a new version of IQAN Design that has the G11 defaulted into each program (and have all settings set to ALWAYS) so we can connect with IQAN Sync at anytime without first having to reprogram for it.

There are customers that are interested in using this technology but will have to have their program edited for the G11 to work. If the new version of design had this preset than all new program that we write will make way for an easy sale of a G11 and connect subscription.