Unsuccessful MD4 program update using IQAN Design 3.15
New to forum. Looking forward to all the knowledge base available here.
To kick it off, I have encountered a situation where loading of an IQAN Design program from version 3.15 into an MD4 proves unsuccessful. IQAN Design will load firmware resources 21/21 and gets hung up on "Waiting on MD4". While on the MD4, there is a blue screen with the last line of text saying "CRC OK". I've let it sit there for 20 minutes with no change in status.
However, when loading a IQAN Design program from version 3.11 (have not tested 3.12 - 3.14) to the same MD4, no blue screen. Is this is a known bug and will it be addressed in 3.16? Is there a workaround in the meantime?
Thank you all in advance and once again, looking forward to forum.
-Manny
Module communication failure when updating to V3.19.9
We have a system (2 x MC£, 1 x MD4) running V3.19.7 and decided to update to version 3.19.9. Sent program over CAN communication tool and machine appeared to update to 3.19.9. After completion of update one module wasn't communicating over the master bus. This isn't unusual. We cycled ignition (which usually fixes error) and the module still failed to communicate. We have got this module into an endless cycle giving CAN error. Is this as a result of updating from 3.19.7 to 3.19.9?
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Customer support service by UserEcho
