Greetings,

Where can I change G11 properties, so when it is populated on machine list it is listed as a unique "name"

Thank you   

Our current apps IQANrun for tablets and IQANsync for smartphones will be replaced by the newly released IQANgo from end of June 2020. IQANgo will contain the same or more functionality as the apps it replaces and will be easy for the users to learn how the new app works.

New versions of IQANrun and IQANsync will only contain information that the apps have been replaced by IQANgo and that users are recommended to go to the app store or google play store to download the latest version of IQANgo. This is valid for both iOS and Android versions.

Read more about IQANgo in our store:

https://www.iqan.se/store/iqango.html

For remote troubleshooting, it would be very helpful if there was a way to measure the individual input signals on the DPCNT-channels.
As it is today, particularly on sensors with high resolution, it it can be difficult or impossible to determine remotely if the sensor lost power, if one channels is not working, if the outputs are shorted to ground or to feeding voltage, if one of the two channels drops pulses and so on.

i can see the file but it is grayed out ! i have the file on onedrive and on the phone but i am not able to import it !

I have been receiving reports of our service guys having trouble with connecting to our machines via IQANgo. We have seen this message on 3 different phones and 2 different machines. One had a fresh download of the program, another deleted the app and reinstalled it after receiving the error, and the third had the second one try after they received the message.

The first was a customer and the problem cleared after he returned a subsequent day. The second and third are our service guys and have had no issues connecting to other machines. Any ideas on how to fix or avoid this?

IQANgo latest version
IQANdesign 6.08.30.8216

A customer notified me of an issue with IQANgo on Android - when attempting to export a log file from the app an error window appears as shown in the attached image. I managed to reproduce the issue myself on another Android phone. Both phones have the latest Android version, as far as I know this has just started with the the latest IQANgo app version 7.02. May you please investigate?

We have recently started using G12 modules in place of G11 modules, and are getting Bluetooth connection issues with some Android devices.  On the same G12, iOS devices and Windows laptops will connect over Bluetooth with no issue, but when attempting with Android it never connects.  Swapping out the G12 for a G11 solves the issue on the same system.  Are there any known issues with Androids and G12 currently on the Parker side?

Hello,

I am unable to connect to a particular MD3 module over bluetooth. The part number is 20077793 and the software version on the MD3 is 2.63.1.2969. I have tested the connection with another MD3 module and have no issues.

I am using a G11 bluetooth adapter with the latest firmware, and the latest IQANgo software on my Android.

Any ideas?

Hi!

Scenario: An urgent project can be made with MC42, but I only have MC43 in stock. I send it to a customer with MC43 module, so he can start working. When I receive a MC42 module, I adjust the software to a MC42, load it in the module, send it to customer and he plugs it in, and sends me back MC43 later.

Question: If the customer has adjusted currents how he prefers on MC42 and saved settings via Bluetoth connection and IQANgo will he be able to load those settings back in when I send him MC43 with same project insde? Or will he have to readjust everyhing again?

I tried to upgrade a system with iqan connect from my computer with IQANdesign with IQAN connect to an iphone connected with G11.

The machine has MD4 and MC43 and XC21.

The MC43 has some CANopen inverters on a second CAN bus.

Iphone software version is 15.6.1

IQANgo version 6.08.22

The old firmware was 6.05.19.2782. While upgrading to 6.08 IQANdesign lost connection after a few minutes. Trying again many times always disconnects. Also with IQAN run through IQAN connect it disconnects.

Then we tried sending the file directly from IQANgo and exactly the same problem happens again and again. The MD4 disconnects at "Progress 11".

Then we connected with IQAN run through bluetooth on a laptop. The ugprade worked right away and went through on the first try.