Hi, our construction plant field service engineers use the Samsung Active Tab 2 tablets for Mecalac dumpers as example, but one will not download the IQANGO app. It will though download the IQANRUN app, but as soon as you click go to IQANRUN it again says the device is not compatible. It does though work fine on other engineers running the same tablet. I have checked for all software updates, I have cleared google store cache and data, I have factory reset the tablet, but still when I search in google for IQANGO app and click install, it takes me to Playstore and says device is not compatible. Can anyone help with a workaround, or advise is it simply not possible?

Customer has issues with slow IQAN system update over IQAN GO and G11.

So I tested following setup:

1) I connected a wireless access point from Zyxel (WAP3205v2) to IQAN MD4 with the ethernet cable. 

2) I set the switch on Zyxel to Access Point mode (AP) and turned on Wifi with a switch.

3) I connected my iphone to this new wifi.

4) I opened IQAN GO,  selected Wifi and connected to my IQAN system.

5) I downloaded my IQAN file stored to the phone (size 26006kB). I took less that two minutes.

Have a field service tech with an iPhone 12 PRO running IOS 14.8, and IQANgo version6.06.7. IQANgo will not open. Attempted re-installing app with no success. Has anyone else encountered this issue?

I have a customer who reported that several of their service engineers complained about the comma not being available in their Iqan go app keyboard.

The comma here should be used as a decimal separator (Dutch) for Real parameters in an adjust group.

Using a dot as a decimal separator yields an error

Hello

I used IQANgo with 6.04 version with my Android phone to check if the G11 is working and remote software update can be done. Now the unit is by the customer and the IQANgo for apple is only in the version of 6.03. The firmware of the G11 is not communicating with a IQANgo iPhone 6.03. What should we do?

Regards

Andy Pauly

IQANgo (running on a Medion tablet) crashes when connected via Bluetooth after a transfer of about 4800KBytes. I have about 5GB free storage on my tablet, more on an SD card but the app does not allow selecting the storage location. No problem getting a smaller file like Settings" Any ideas why?

thannx,

Zachary Shewchuk

Hi, any plans to allow customization with IQAN GO so that a tablet can be used as an HMI?

Hello

We are preparing ourselves to commision a prototype in China with a G11. IQANgo cannot be downloaded on a local Android phone. Is there a hidden way to do so??? Can anybody help??

Regards

Andy Pauly

One of our customer using an Android 11 (released 8th sept.2020) smartphone can not install the IQANgo app accessible from the Google playstore of the iqan.se website. Could the Android version be the reason for this failure to install the app ? Many thanks.