I tried to upgrade a system with iqan connect from my computer with IQANdesign with IQAN connect to an iphone connected with G11.

The machine has MD4 and MC43 and XC21.

The MC43 has some CANopen inverters on a second CAN bus.

Iphone software version is 15.6.1

IQANgo version 6.08.22

The old firmware was 6.05.19.2782. While upgrading to 6.08 IQANdesign lost connection after a few minutes. Trying again many times always disconnects. Also with IQAN run through IQAN connect it disconnects.

Then we tried sending the file directly from IQANgo and exactly the same problem happens again and again. The MD4 disconnects at "Progress 11".

Then we connected with IQAN run through bluetooth on a laptop. The ugprade worked right away and went through on the first try.

IqanGo app have too small fonts for the values. If there would be large font mode, you could see important values more easily.

What is a normal time to upload software or clonefile into a machine with Iqan Go and a G11.

A clone file of 40Mb consists of MD4-7 and Asian languages takes more than 4 hours.

What is your experience? I can send the clone file to you for investigation.

When connecting with IQANgo the machine name can be selected and the app tries to get in contact with the master but then comes up with "no master module found" 

In this case we have MD4-7[0] and the diagnostics are connected to bus-D as well as the G11 module, via can-D i have communication through J1939 with MD4-7[1] who runs his own program and sends/recieves through J1939 as well. 

The G11 seems to have a conflict in choosing the master as the second display is on the same bus as the G11, when disconnecting the second MD4-7[1] the connection can be made without anny problem.

Below is only to explian the situation, MD4-7[0] has a different application as the MD4-7[1]

I cannot see the files I am downloading from one MD4.

For example, the PY190173- (11ª-1521) SACH - 27-1-22 10.42.20 in the image of my mobile phone folder is not showed in the Manage files.

Can someone help my, please? Thanks in advance.

Adolfo

Hi, our construction plant field service engineers use the Samsung Active Tab 2 tablets for Mecalac dumpers as example, but one will not download the IQANGO app. It will though download the IQANRUN app, but as soon as you click go to IQANRUN it again says the device is not compatible. It does though work fine on other engineers running the same tablet. I have checked for all software updates, I have cleared google store cache and data, I have factory reset the tablet, but still when I search in google for IQANGO app and click install, it takes me to Playstore and says device is not compatible. Can anyone help with a workaround, or advise is it simply not possible?

Customer has issues with slow IQAN system update over IQAN GO and G11.

So I tested following setup:

1) I connected a wireless access point from Zyxel (WAP3205v2) to IQAN MD4 with the ethernet cable. 

2) I set the switch on Zyxel to Access Point mode (AP) and turned on Wifi with a switch.

3) I connected my iphone to this new wifi.

4) I opened IQAN GO,  selected Wifi and connected to my IQAN system.

5) I downloaded my IQAN file stored to the phone (size 26006kB). I took less that two minutes.

Have a field service tech with an iPhone 12 PRO running IOS 14.8, and IQANgo version6.06.7. IQANgo will not open. Attempted re-installing app with no success. Has anyone else encountered this issue?

I have a customer who reported that several of their service engineers complained about the comma not being available in their Iqan go app keyboard.

The comma here should be used as a decimal separator (Dutch) for Real parameters in an adjust group.

Using a dot as a decimal separator yields an error

Hello

I used IQANgo with 6.04 version with my Android phone to check if the G11 is working and remote software update can be done. Now the unit is by the customer and the IQANgo for apple is only in the version of 6.03. The firmware of the G11 is not communicating with a IQANgo iPhone 6.03. What should we do?

Regards

Andy Pauly