Life expectency of iQan product line ? MD4/MC3x for example

David Dufour 2 years ago • updated by Gustav Widén (System support) 2 years ago 3

Hi all,

I'm looking to find the normal operation life of iQan products.

For example, the MC3x and more specifically, the MD4 backlight.

Someone have an idea where I can find this information?




Better Software upgrade method

Jean-Marc Zanni 2 years ago • updated by Ulrik Zakariasson (Software development) 2 years ago 3

I have been a long time user of your product since Version 2.0.  One of the thing I like is your constant search for improvement in your package.  This also means that we have about once a month to update our software.  Since I have 3 machines, That is 3 time 3 updates(Design/Simulate/Run).  It is a bit time consuming and labor intensive.      

Since we have now cloud based storage with local copy at least I do not have to suffer the Download time.

If I go to the forum, I can download a Complete package, but when I use the software update it only downloads the specific package.  But I do not seem to find a method to access the specific package download page.  Both Forum and Website direct us to the Complete package.

It would be nice to:

1) have access to a page to download the specific package.  For Example, this morning I had just upgraded my field laptop to Iqan Design 4.07.  I have to open the other two packages to download run and simulate.  Downloading the complete package is counter productive since I have to re-enter the license number(I think?) but most specifically I have already use my

2) Instead of only upgrading the specific package may be the upgrade function could automatically offer to download the other package depending on your license type.  alternatively this could be an offer to download the complete package if I do not have to re-enter the license again.

Once again this is only a suggestion and certainly not in the must have category.  I will continue to upgrade because I know I can trust your product and want to make sure I have access to the latest and greatest.





mgoutier 2 years ago • updated by Gustav Widén (System support) 2 years ago 1

Any specs out on this yet?


CAN Diagnostics Improvement Request

Nick Pridham 3 years ago • updated by Gustav Widén (System support) 3 years ago 1

Platform 4 - MD4

Is it possible to provide more information regarding CAN error reporting ?

For example "Critical CAN Error"

Can you information regarding the type of error that has been found ? For example


-Insufficient termination

-Error frames

-High utilisation

Summary: If the MD4 shuts down a CAN port due to a critical error then I just want to know exactly why.

4.04 IQAN Analyse - NI CAN Analyser.

The tool now reports CAN errors. Is there any more information available regarding the error frame encountered?


Ports and protocols required via Ethernet connection

Frank GUO 3 years ago • updated by Ulrik Zakariasson (Software development) 3 years ago 3

Could someone advise what ports and protocols IQAN software are using when connecting via Ethernet to MD4?



mgoutier 4 years ago • updated by Ulrik Zakariasson (Software development) 3 years ago 5

I new here, and new to the software platform, so hello to everyone. Although I am new to the IQAN platform I am very familiar with PLC programming and basic logic.

I am tasked with converting a bunch of MDL programs to MD4's (as we aren't going to be able to get any MDL's soon) and as I dive into this it seems like there should be a much easier way to do it.

Can someone do a quick write up of the most efficient way to complete this task?



Ability to change mathematical channel type (MAC, DMAC, IMAC)?

Gary Posey 4 years ago • updated by Gustav Widén (System support) 4 years ago 1
It would be great to be able to change the math channel type after it is already created and used within the program. This would be especially useful since when converting an .ida2 to a .ida3, all math channels become real numbers, and in a lot of cases integer channels must be used.

Possibility of using USB stick for downloading data?

Kevin Arscott 4 years ago • updated by Tyson Lambert 4 years ago 6
Would there be a possibility of downloading log files by simply connecting a USB stick to a master module USB socket? Perhaps would need some IQAN software to 'unlock' access to logs so they can then be extracted and viewed and .csv files?

Also it could be useful if we could also have the ability of downloading programs this way, although security could be an issue.

web interfacing options for G2

Zach 4 years ago • updated by Tuomas 2 years ago 4
I need some server side automatic report generation abilities, and some web tools.

Might be dreaming, but if I could get either Myspace.com former webdesign abilities or Obsidianportal.com wiki design abilities that would be awesome. Would like to put up banners and backgrounds for my company along with links to my company website.

Javascript would be cool, though I think basic html would be enough.

For the automatic reports, I want to be able to have the server login to the machines each day and try to extract some fuel usage and performance. Logging in with IQANrun is nice, but I want the machine and server to contact me.

I can setup text messages from the machine. So that is cool. However, some of my programs are maxed out in memory, and it would be nice to put the burden on the server instead of the controllers since I perceive that the server would be better at the job. Should be cheaper than adding a module for memory or something like that, though I could be wrong.
(some of my machines just have many options all in one program)

Ability to setup automatic reports on machine stats collected and distributed by the server
Ability to set backgrounds, banners, and general appearance for customers looking at their web portal
Ability to create wiki pages for the customer management of their machines


Configurable sample rate in IQANRun mesurements and graphs

Marc Daigneault 4 years ago • updated by Jon Baier 1 year ago 4
I would like to see a configurable sample rate when creating graphs using IQANRun. Currently, the parameters are logged at the same speed as the system cycle time (i.e. 10ms in our case), which means 100 samples per second for each parameter

Some signals we are trying to log over a few minutes makes for huge files that are difficult to manipulate in Excel.

I would like to see the possibility to log parameters at 500ms, 1s, 10s, 30s intervals.

Thanks !