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IQAN G3 Modem service interruption

Domenico 4 months ago in Gateways / G2/G3 • updated by Gustav Widén (System support) 4 months ago 1

We installed a G3 modem (with SIM Parker installed) on a customer's machine and we activated the Proemion service as in all other cases. All worked well for about a year; suddenly the service was interrupted, and Proemion warned us that there is no "data plan" for the embedded SIM, inviting us to choose a suitable one. It is not clear to us why the modem worked for a year without a specific "data plan" for the SIM and then suddenly it was blocked. Was there any error in the initial modem settings? In the software there configuration of the modem (through IqanRun) maybe we missed something?

Thank you.

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G2 modem use differen countries

Kerim 4 years ago in Gateways / G2/G3 • updated by Ulrik Zakariasson (Software development) 4 years ago 1
Hello,
We have g2 modem order from abroad. we have setting the g2 modem and G2 modem worked smoothly.Modem did not work after a few months. we learned that the reason: you must register modem imei number the BTK in Turkey. its want to government. it was now registration and works fine.
Now , we would like to use g2 modem in Denmark. Has Denmark anyone ever been used g2 modem?
Is the problem becomes Denmark?

BTK:government agencie
Thanks you
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G2 modem with Verizon SIM card

Frederick Prigge 4 years ago in Gateways / G2/G3 • updated by Ulrik Zakariasson (Software development) 4 years ago 3
Has anyone used the G2 modem with a Verizon SIM card?

Also, I have not used those modem features before. Can someone indicated the costs associated with the Proemion registration fee?


Thanks!