I'm not sure if this is a bug or not, but we had an issue in the field where a new program was uploaded to a multi-master system. The system has two MD4 displays (one -7 and one -5) connected on a master bus. The new program was sent via IQAN Run. After the upload, all the stored settings for the MD4-5 reverted to their default values. The PC was connected directly to the MD4-7 with the MD4-5 connected via CAN bus. Re-loading the previous clone file did not resolve the issue. This created quite an issue because service personnel do not have access to the "master" settings of the machine. Does anyone know how this could have happened?
MD4 does not update its logs when I send the clone file.
- The clone file contains logs.
- This clone file is from version 4.05.
- My IQANrun is version 4.07.
- I am logged in as Superuser, and I also tried other levels.
- I tried sending a blank ida file, also tried sending other clone files without success.
I'm replacing a damaged MD4 on a machine, and now I'm losing all of the machine's statistics and events. The new MD4 actually previously had version 4.07 installed.
I was planning to send the clone with logs (4.05), then send a new IDA at version 4.07.
Maybe this is already in IQAN, but in that case I wouldn't know how: How to avoid the Service-guy from accidentally loading an incomptable version into a MC2/3/4?
Example. We have a 2017 machine with a "Chassis MC2". Next year we make the same machine, same "Chassis MC2", but with a different 2018 program. Because the machines look the same, it's easy to make a mistake and load the 2017 program into a 2018 machine, or vice-versa.
Would it be possible to define a certain "Program ID" or "Family" value in IQAN-Design? And then when uploading a newer version, to let IQAN check this tag first. If different, IQAN should warn (but still allow eventually if you are 100% sure).
Just started an IQAN (ida4) with IQAN-Run 4.06. So it automatically opens the "Project View" tab, but I couldn't see anything but the left "Project Manager" list (see screenshot). Turns out the other middle/right panels were on the far right, beyond the borders of the screen. After minimizing/maximizing the screen, I eventually saw the drag-borders to restore the sizing.
Once restored, I could restart IQAN-Run without trouble. So I guess it had something to do with first-time usage.
However, I can't explain this through the phone to service people using IQAN-Run, they generally don't know much about computers. Besides fixing this issue, a "restore workspace" button (like IQAN-Design also has) would be nice.
Using a Windows 8.1 laptop here, resolution 1600 x 900, single screen.
I bought the IQAN MDL2 display, but i really didn't know it was a blank unit. Anyone can help me for program installation? or some instruction what i can do on the display, please?
Bekasi - Indonesia
In our applications, we have an MC2 and an MD4 working as stand-alone controllers.
All data between these two is send via custom J1939 frames. this works very well for our application.
However when I'm in IQANrun and connect with a CAN-interface, all I can see is the MC2 in the System info.
When sending an update, I can choose between modules.
I would like the option to select the module when in IQANrun system diagnostics.
Customer support service by UserEcho