We are having issues in the field with some of our service groups not being able to pull clones from our machines. I have attached a photo I was sent from the field. The machine in question has a MD4 [0] and two MC43s [1&2].

The program was installed using design 6.08.30. They are using Run 6.08

They have also tried using run 7 to pull the clone with the same results. Is this a bug or do we need to adjust a setting somewhere?

Was the "Copy From Mode" feature removed from IQANrun7 or was this just moved somewhere else?

In IQANrun6 there are 3 options at the bottom of an adjust group, including "Reset Group", "Set Default" and "Copy From Mode" as shown below.

In IQANrun7 for the same adjust group I only see these two options in the menu.

I have field service trying to get a clone off a multi master system with a MD4-7 and MC43.  Both are powered up and they are connected on the programming port on the MD4 using an ethernet connection.  It eventually stops and displays the following error message.  What would cause this?  Is there a way to fix it?

Buenas tardes, tenemos una licencia IQAN que fue activada en el año 2019, la cual al revisar nuestros registros el computador fue desactivado y no la tenemos disponible, por favor nos pueden ayudar a generar un código o resetear la CLAVE PÚBLICA para instalar el software IQAN en un computador nuevo.

Hello Everyone,

I’m experiencing an issue with running an IQAN script automatically via the command line (CMD or PowerShell). I need to retrieve logs from a Parker Hannifin controller installed on a mining machine, and it’s essential that no interaction windows are displayed during this process. I’ve followed the scripting format outlined in the IQANrun user manual on page 117, but I’m unsure if there are additional configurations needed to establish a fully automated connection. Any guidance would be greatly appreciated!

This is the Screen I need to AVOID, I just need to connect direct to this Controller.

Here are the Commands I used so far:

-cif Ethernet -mac 3c-e4-b0-34-ea-38 -silent -send -script 'C:\Users\RHM\Documents\IQAN Files\GetLogsV2.0_l.issx'

Thanks in advance

When programming a cluster on one of our dumper machines, we get a Socket Error #10061 saying connection refused, it is able to complete the rest of the process completely fine programming the body controller etc. 

Can you allow zoom in/out in IQANrun when we are in Project View ?

It's possible in IQANdesign, but not in IQANrun.

And also to move the screen right and left with the pad with 2 fingers, like it's working up/down.

Also for IQANdesign.

(What the difference beetween posting in Ideas or praises section ?)

Hi,

We are testing touch tablets for our operators to set the machines.

The one I have on test right now is a GETAC A140, for information.

When using IQANrun7.02, if I select an area where I have to write something like the user name or a value,

the keyboard doesn't open automatically.

I don't know if it's something to set on your software or on the computer...

But I have to open the touch keyboard manually :

How do we flash IQANDesign application to ECU? What all hardware connection we need? Do we have any flashing procedure document available?