I changed my computer so I needed to reinstall all IQAN software (version 2, 4 and 5).
It looks like I have driver issues because I cannot connect to an IQANmodule. I followed steps in manual (close IQAN software and connect an IQAN module but it does not detect the driver. USB is detected but not recognized.
Where can I find driver file to manually install it ?
Thanks in advance,
What software to use to transfer the program from one device(MD4) to another same type device? Can I use IQAN Run for this operation?
IQAN run. Get and send clone operation.
I have a problem. I'm trying to load project file to the unit but I get error message that "In order to upgrade the MD4-5 to version 4.00 and later the module must first be upgraded to at least version 3.17". How do I do that? I've tried with three different versions of the project file but I guess they all are version 4.00 or later. I've tried this with IQAN run 4.03, 4.07 and 5.xx and I get the same error message every time.
I bought IQAN Connect licenses that I downloaded on my computer. When trying to connect via Internet, I have A License Status : Unknown. I can't click on License status to update the license, the link doesn't seem to work.
I also tried to open the license file with IQANRun and IQANDesign with no more success.
How can I do to use the remote assistance ?
Thanks in advance !
We got a question from our service guys that when they upgrade a program on a system to the latest revision that this particular version is asking for one of the usernames and passwords from the security section. Not the limited or full password but a user one.
The only thing I can think would cause this is I added an adjust item in this latest revision that requires the user login from above. Could programming a previously programmed system that DIDN'T have said adjust item(requires user login to change) to a version that now has said adjust item cause the individual programming the truck with IQANrun need to login with a security user/pw ?
Is possible to get information from G11 Bluetooth conector to an android app besides the IQAN app? I want to create a custom app for sprayer mapping and spray reports.
I'm not sure if this is a bug or not, but we had an issue in the field where a new program was uploaded to a multi-master system. The system has two MD4 displays (one -7 and one -5) connected on a master bus. The new program was sent via IQAN Run. After the upload, all the stored settings for the MD4-5 reverted to their default values. The PC was connected directly to the MD4-7 with the MD4-5 connected via CAN bus. Re-loading the previous clone file did not resolve the issue. This created quite an issue because service personnel do not have access to the "master" settings of the machine. Does anyone know how this could have happened?
MD4 does not update its logs when I send the clone file.
- The clone file contains logs.
- This clone file is from version 4.05.
- My IQANrun is version 4.07.
- I am logged in as Superuser, and I also tried other levels.
- I tried sending a blank ida file, also tried sending other clone files without success.
I'm replacing a damaged MD4 on a machine, and now I'm losing all of the machine's statistics and events. The new MD4 actually previously had version 4.07 installed.
I was planning to send the clone with logs (4.05), then send a new IDA at version 4.07.
Customer support service by UserEcho