Enabled adjust item but locked anyway?
I have this external function that, for an obscure reason, is not allowing the adjust items from being modified. I created new adjust groups in the main project with the same adjust items and they are still locked. I created new adjust items from scratch in the external function and they also show as locked, even though they are set to Enabled (as shown).
Is there a way to disable ALL adjust items from an external function? I feel like there is a hidden property somewhere that needs to be toggled that I can't see.
I'm currently working with IQANDesign 6.08.28.8214, I also checked release notes up to latest IQAN7 and could not find anything related to a known bug solved in more recent releases.
Thanks,
JP


Unable to get clone: request rejected by master module
We are having issues in the field with some of our service groups not being able to pull clones from our machines. I have attached a photo I was sent from the field. The machine in question has a MD4 [0] and two MC43s [1&2].
The program was installed using design 6.08.30. They are using Run 6.08
They have also tried using run 7 to pull the clone with the same results. Is this a bug or do we need to adjust a setting somewhere?

Cannot pull a clone
I have field service trying to get a clone off a multi master system with a MD4-7 and MC43. Both are powered up and they are connected on the programming port on the MD4 using an ethernet connection. It eventually stops and displays the following error message. What would cause this? Is there a way to fix it?

Renovar licencia IQAN por perdida de computador
Buenas tardes, tenemos una licencia IQAN que fue activada en el año 2019, la cual al revisar nuestros registros el computador fue desactivado y no la tenemos disponible, por favor nos pueden ayudar a generar un código o resetear la CLAVE PÚBLICA para instalar el software IQAN en un computador nuevo.
Avoiding interaction screen in IQANrun to automate logs retrieving
Hello Everyone,
I’m experiencing an issue with running an IQAN script automatically via the command line (CMD or PowerShell). I need to retrieve logs from a Parker Hannifin controller installed on a mining machine, and it’s essential that no interaction windows are displayed during this process. I’ve followed the scripting format outlined in the IQANrun user manual on page 117, but I’m unsure if there are additional configurations needed to establish a fully automated connection. Any guidance would be greatly appreciated!

This is the Screen I need to AVOID, I just need to connect direct to this Controller.
Here are the Commands I used so far:
-cif Ethernet -mac 3c-e4-b0-34-ea-38 -silent -send -script 'C:\Users\RHM\Documents\IQAN Files\GetLogsV2.0_l.issx'
The file GetLogsV2.0_l.issx is the IQANscript that contains instructions for connecting to the controller, retrieving the logs, and disconnecting afterward. Since there is only one controller connected to this network, I believe it shouldn't prompt for a connection, especially since I have specified the MAC address. I would appreciate your support in resolving this issue.Thanks in advance
Socket Error
When programming a cluster on one of our dumper machines, we get a Socket Error #10061 saying connection refused, it is able to complete the rest of the process completely fine programming the body controller etc.
IQANrun - Allow Zoom in Project View mode and moving right/left with laptop pad
Can you allow zoom in/out in IQANrun when we are in Project View ?
It's possible in IQANdesign, but not in IQANrun.
And also to move the screen right and left with the pad with 2 fingers, like it's working up/down.
Also for IQANdesign.
(What the difference beetween posting in Ideas or praises section ?)
IQAN 7.02 don't open keyboard on touch tablets
Hi,
We are testing touch tablets for our operators to set the machines.
The one I have on test right now is a GETAC A140, for information.
When using IQANrun7.02, if I select an area where I have to write something like the user name or a value,
the keyboard doesn't open automatically.
I don't know if it's something to set on your software or on the computer...
But I have to open the touch keyboard manually :
How to flash idax to MC43 ECU? Do we have any flashing instructions available?
How do we flash IQANDesign application to ECU? What all hardware connection we need? Do we have any flashing procedure document available?
Customer support service by UserEcho