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mc3 mismatch

Adrien Léauté 3 years ago in IQANrun updated by Gustav Widén (System support) 3 years ago 1

Hello,

I have made a simulator box for training purpose, was working great until last week.

the reason is that I use my simulator box to program a MD4 for a customer (total different project than the one I run in the simulator)

the reason I used it is because I need to hook up the MC3 together with the MD4 to load the Clone from the customer's machine (I only send the MD4 to the customer)


after successfull programmin for the customer, I the reload my simulator's program and there start the problem

i hook the MD4 (simulator program on it) , but when I start to send the Clone, it popup with a mismatch for the MC3 because it have a different project (real machine)

i read through some topics and see that emptying the folder "C:\ProgramData\IQANrun 4\Firmware Cache might help resending the Clone (iif I understand right) but it did not help

what could be the solution to fix that? i use Iqan Run 4 (I have not test with Design4)

Br

/Adrien

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Multimeter does display

Richard 3 years ago in IQANrun updated by Adeel nikama 1 year ago 2

I am working remotely on a customer’s laptop via google chrome, with IQAN run 5 (latest version) open I try to select multimeter, but it does not appear on the screen. I have tried to initialise it from the drop-down menu and by using the short cut key as well as the icon on the main screen, none of these methods seem to make the tool appear.

I have also asked the customer to initialise his end but still no joy.

Is there a reason for this and is there a solution?

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Iqan Run Disconnecting Issues

Adam Kolb 3 years ago in IQANrun updated by Gustav Widén (System support) 3 years ago 3

I (and some of our field techs) have been having issues with IQAN Run disconnecting from the master module when attempting to get / send clones. It has also occurred while recording measure groups. These issues have occurred on machines with a single MD4 master module as well as MD4 and MC43 multi master systems. Has anyone experienced these issues?

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Digital parameter strange characters

Kevin 3 years ago in IQANrun updated by Gustav Widén (System support) 3 years ago 2

MC3 with parameters appears to have strange text characters when viewing in IQAN Run. System is running IQANDesign 3.19. Parameters remained correct when viewing them in IQAN Design before and after adjustment, just text and values appear like this in IQANRun.

Tried simulation but does not have this behavior. Any ideas?

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Not a bug

Safe Password for Login IQAN Run 6.05.16.5744

J C. Crow 3 years ago in IQANrun updated by Adriel 1 year ago 3

I created a safe password for a Login using the new Safe password request file. He loaded the safe password on the other end and the password was added to the password manager, but it did not allow him to login. When he entered the username in the login box it did not populate the password.

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SPEED UP MD4 CAN UPDATE

Chris Litwin 3 years ago in IQANrun updated by Gustav Widén (System support) 3 years ago 11

Is there any way to speed up the MD4 firmware update over CAN?

0
Answered

IQAN Run License

Tim Ozminkowski 3 years ago in IQANrun updated by Gustav Widén (System support) 3 years ago 1

Can a license for IQAN Run be used on multiple computers or do we have to have a license for each computer?

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Under review

IQANrun search tool

Johan Palm 3 years ago in IQANrun updated by Gustav Widén (System support) 3 years ago 1

We are issuing Safe Passwords with Application Viewing Access to select IQANrun users to simplify troubleshooting in the field, but given the size of our applications, it's very cumbersome to find the components of interest by browsing the Application Logic section.

Would you consider adding the "Find" (CTRL+F) search tool, which is currently only available in IQANdesign, to IQANrun?

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Answered

Connecting to Multiple Master Modules with Single Master Projects on Shared J1939 Bus

Chris Litwin 3 years ago in IQANrun updated by Gustav Widén (System support) 3 years ago 3

How does IQANrun or IQANgo behave when you try to connect to master modules that have their own single master project but share a J1939 bus? If I try to connect to them on that shared bus will it give me the option to select which master module/project to connect to?

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G3 modem (State:File transfer)

Salih 3 years ago in IQANrun updated 3 years ago 3

Hi,

We want to connect to the modem of an our crane, but it seems "File transfer" in the state section and we cannot connect. What would be the reason?

Thanks in advance...

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