trying to upload a parameter change file from factory to a module. I click send file using version 7 or new project using version 6. Both prompt for password as soon as I select file. I have another technician using same process and no prompt for password. There shouldn't be a password.

I am failing to Connect to IQANconnect Server when trying to connect to remote. I have full internet access and can browse web pages correctly, but  it appears the license cannot pull correctly. Internet Connection is working and no proxy is required.

Hi, i cant extract clone from mdl-1 or mdl-2 unit with iqan run 2 under windows 10. I know that other persons on my company has the exact same issue. But if i use same iqan run 2 software with windows 7 it worx. Any ideas on how to solve this? by the way i can extract settings but not clone. In the middle of the extraction process (in win 10) i get connection lost.

/Daniel

I have a customer connected with IQANgo to a machine with G11. I connect remotely from IQANrun through the servers and start measurement in a measure group.

This measurement could go on for several minutes in order to capture an intermittent problem.

If the machine shuts off or the phone gets disconnected from the Internet I get the following message:

"Connection Lost"

I try to click the menu button for saving but nothing happens.

As soon as I click OK in the dialog box all measurement data is deleted and IQANrun goes back to the start screen.

where can i go to update my iqan run subscription. i am having difficulty finding the link.

We are to develop a training dedicated to technicians using Iqan Run in service.

May we get a legend, or a chart describing each icons and symbols seen in Iqan Run?
(See Picture attached)

We are not referring to programmed HMI, only when using the application logic viewer.

In Iqan Run pdf manual, there was minimal information, whereas Iqan Simulate and Iqan Design documentation, these icons and symbols are only detailed as the software is presented, or some are not shown at all.

Usually, a legend or a chart is produced when symbols are to be used. 

Thank you very much!

Parker IqanRun Icons.PNG

So I have two file with little information about them. I know I can copy a clone of a program from a machine with Parker ECU's. So now I have a copy, does it come with the parameters? or not?  When I go to open it in design it asks "Do you want to import the setting in the clone file to the application default? What exactly does that mean?  also I can download  irsx files, I believe these are the parameter files. I know I can overwrite the parameters with IQANRun. I need a detailed explanation of these files as I know they are extremely important and should always be downloaded as back up else you loose your parameter. Thank you

USB to CAN config error. E0434352. 

Hello,

Since I updated IQAN Design to actual version I notice that when connecting IQAN Run (5 and 6, all actual version) the connection Pop-Up shows strange characters at Module Serial Number column, see attached file. 

There are no issues with connectin/uploading/downloading.

Any idea?Example 1.jpg