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Startup image not loaded by sending clone with IQAN run 3

Frank GUO 2 years ago in IQANrun • updated 2 years ago 2

Startup image is not loaded after sending clone file to MD3 or MDL2 with IQAN run 3.

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Display Pages in IQAN Run

Fred Bland 2 years ago in IQANrun • updated by Ulrik Zakariasson (Software development) 1 year ago 0

I'm working with an OEM that is interested in using IQANRUN to view the clone file of a machine to be used by their service department for troubleshooting. IQANRUN seems like a good choice as changes to the original program are not allowed. However, the issue that I have run into is the display pages are not shown in IQANRUN. The service department uses the display pages regularly to help their customers navigate to specific screens over the phone. Would it be possible to add in the display pages to IQANRUN? Another alternative would be to have an easy way of launching IQANSimulate to step through the displays?

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Answered

Sending all settings of a Settings File to the controller without having user rights?

Gary Posey 2 years ago in IQANrun • updated by Ulrik Zakariasson (Software development) 2 years ago 1

May you suggest how a user with low rights may send a complete Settings File to a controller if he/she does not have high enough rights?


For example, An Adjust Items exist within an Adjust Group which requires Superuser level access. How may the designer permit changes to these Adjust Items to a user with low level access. These Adjust Items requires an expert to set, and I want to prevent incorrect data entry by a non-expert. I would like to provide this non-expert with a Expert prepared Settings File.

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Standard sim pincode modem

Conrad Elektro 2 years ago in IQANrun • updated by Gustav Widén (System support) 2 years ago 1

What is the standard sim pin configured in the IQAN G2/G3 modems? Knowing this we can put that code on our simcards

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Fixed

IQAN Run Application Mismatch

Meric Forest 2 years ago in IQANrun • updated by Gustav Widén (System support) 2 years ago 8

Trying to retrieve clone file from machine but keep getting error for application mismatch. The error is described as " No corresponding application exist for the firmware being loaded " .The ida file in the machine is fully updated to the newest version along with our IQAN Run. Any thoughts? Thank you!


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Answered

Logging

Richard Staite 3 years ago in IQANrun • updated by Gustav Widén (System support) 3 years ago 2

If you have a particularly large log file is there any way of copying the entire log from the master unit (in our case an MD4) as an excel file or cvs file without first bringing them to the screen with Iqanrun? I have tried taking a backup file, but i don't seem to be able to get the backup file to open up with Iqanrun. (I'm working on simulator at the moment - not on the actual system).

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Answered

How to show measure trace on master module ?

Phan Hiep 3 years ago in IQANrun • updated by Ulrik Zakariasson (Software development) 3 years ago 3

Hi every one. Anyone know how to show measure trace on the master screen. I know it can do when we run the simulator, but I need to show it on the screen.

Can you help me this one? Than you so much

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Answered

minimum system requirements

Richard Staite 3 years ago in IQANrun • updated by Gustav Widén (System support) 3 years ago 2

I have been hunting through all the data sheets that i can find to see if it states anywhere the minimum system requirements for a machine to be able to install and run iqanrun on its own. Does anyone know where i can find this?


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Answered

CAN problems during startup: 26695

Jan Gillesen 3 years ago in IQANrun • updated by Ulrik Zakariasson (Software development) 3 years ago 1

I saw this in the release notes:


26695Improve start-up sequence of CAN
CAN bus could be disturbed if external CAN modules with speed other than 250kb are active on the bus by start-up.

Since equipping some of the machines with IQAN4 software, we've had some weird errors coming up during the start-up of the software, or outgoing ports going 'red' and not functioning until rebooting the modules seperately using the emergency stop. We've had this with XC10 modules and a XA2 module.


My guess is that it has to do with the boot-time of the modules in combination with the initialization of the CANbus.


Could this solve/improve this issue?