I have an issue with iQAN Run 7 when trying to program a single MC43 for use as a field replacement. When programming the module using a CAN adapter, the firmware and program go into the module, but after the restarting MC4[1], the process seems to get stuck at "Waiting for MC43[1]".

When I look at the MC43 it is now blinking a 3:1 CAN, no contact fault. Am I doing something wrong here?

Currently, if you navigate away from the recording page for a group of measurements, a pop-up window prompts you to save or cancel the measurement.

Is it possible to add the ability to resume the measurement if you accidentally click on another menu?

This issue can occur repeatedly, especially when working in the rain on a touchscreen computer.

Are there any updates about potential IQAN Run compatability with iOS? We have service/sales personnel who would like to use a MacBook with IQAN Run.

Hello,

just got that message on a MD3 screen, any idea the root cause ?

Br

/Adrien

this is the pulse captured from our gear speed sensor

and this is the freq measured from our iqanrun r7.

wonder why there is an unexpected spike freq.

and the unexpected freq is not always happen, but rarely happen, makes troubleshoot even more difficult.

Hello,

I am trying to assist our client who uses IQAN Run 5 and Elevat CAN bridge to remotely connect to an MD4 in order to get / send clones. When doing testing, we are able to connect via the bridge, however, when we go to get / send clones, when get the following error.

Is there a way to increase the timeout settings within IQAN 5? As the devices that they are trying to connect from via the bridge are communicating over cellular (to my knowledge) and have ping times of over 300/ms to the gateway.

Please forgive me as I have barely any knowledge on how this all functions. Any information would be appreciated.

Thanks!

We are noticing that Timer channels (with Store Value set to "Yes") - that we use as hour counters in our machines - are being reset when sending a settings file to that machine. The values that they are being reset to, are the values of the timers from the machine that the settings file is pulled from. 

The timers have respective Digital Parameters (adjust items) that are used to reset them, with a Function Parameter (adjust item) specifying the Reset Value. 

However, when a settings file is sent to a machine, the timers do not reset to 0 or to the "Reset Value" but rather to the value of the timer from machine that the settings file was pulled from. 

Please advise. 

Has anyone come across this problem - the machine has been logged into with Service access and password and then keeps asking for the password again and always rejects when trying to update with a project file.

IqanRun 6 is being used in this case.

I need IQAN RUN2, where can i find that?