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Answered

Standard sim pincode modem

Conrad Elektro 2 years ago in IQANrun • updated by Gustav Widén (System support) 2 years ago 1

What is the standard sim pin configured in the IQAN G2/G3 modems? Knowing this we can put that code on our simcards

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Fixed

IQAN Run Application Mismatch

Meric Forest 2 years ago in IQANrun • updated by Gustav Widén (System support) 2 years ago 8

Trying to retrieve clone file from machine but keep getting error for application mismatch. The error is described as " No corresponding application exist for the firmware being loaded " .The ida file in the machine is fully updated to the newest version along with our IQAN Run. Any thoughts? Thank you!


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Answered

Logging

Richard Staite 2 years ago in IQANrun • updated by Gustav Widén (System support) 2 years ago 2

If you have a particularly large log file is there any way of copying the entire log from the master unit (in our case an MD4) as an excel file or cvs file without first bringing them to the screen with Iqanrun? I have tried taking a backup file, but i don't seem to be able to get the backup file to open up with Iqanrun. (I'm working on simulator at the moment - not on the actual system).

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Answered

How to show measure trace on master module ?

Phan Hiep 2 years ago in IQANrun • updated by Ulrik Zakariasson (Software development) 2 years ago 3

Hi every one. Anyone know how to show measure trace on the master screen. I know it can do when we run the simulator, but I need to show it on the screen.

Can you help me this one? Than you so much

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Answered

minimum system requirements

Richard Staite 3 years ago in IQANrun • updated by Gustav Widén (System support) 3 years ago 2

I have been hunting through all the data sheets that i can find to see if it states anywhere the minimum system requirements for a machine to be able to install and run iqanrun on its own. Does anyone know where i can find this?


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Answered

CAN problems during startup: 26695

Jan Gillesen 3 years ago in IQANrun • updated by Ulrik Zakariasson (Software development) 3 years ago 1

I saw this in the release notes:


26695Improve start-up sequence of CAN
CAN bus could be disturbed if external CAN modules with speed other than 250kb are active on the bus by start-up.

Since equipping some of the machines with IQAN4 software, we've had some weird errors coming up during the start-up of the software, or outgoing ports going 'red' and not functioning until rebooting the modules seperately using the emergency stop. We've had this with XC10 modules and a XA2 module.


My guess is that it has to do with the boot-time of the modules in combination with the initialization of the CANbus.


Could this solve/improve this issue?


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usb connection problem with IQAN Run2

bk_hitech 3 years ago in IQANrun • updated by Gustav Widén (System support) 3 years ago 2

The Equipment I work on uses both the MD3 or a MC2 module in our models and as a field tech I need to sometimes either update software due to changes or replace modules. 75% of the time when I try to connect to the modules using My USB cable it will not connect to the master module. I then go thru the ritual of crossing my fingers, rubbing My lucky rabbits foot and restarting My laptop, powering equipment down and up holding My right foot of the ground and then possibly it will connect. I have been told this is an issue with USB III ports on our Dell laptops as We did not have this issue with our previous laptops and we do not have this issue with our small tablets We use. Has anyone else run into this? If it is due to the USB III is there a driver patch or something?This issue is not isolated to one machine. I have never tried connecting on the CAN side if there is no fix for the USB is that possible to use for programming? Thanks

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Completed

Customized IQANRun on IPad

Frank GUO 3 years ago in IQANrun • updated by Arno Heeren 2 years ago 3

Is there any plan to have a customized IQANRun on iPad? Like the customized version on windows.

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Operational Log???

Zach Dockter 3 years ago in IQANrun • updated 3 years ago 2

I was wondering if anyone has ever tried to create an operational "pick" log for any equipment.

I've been trying to come up with a good solution, but I am having a difficult time. Each entry is logged when the user presses a button on the screen. All of the values are based on sensors on the unit, I am just trying to figure out how to store/display the values. It also would be great if it would work as a First in First Out type of process.