We are noticing that Timer channels (with Store Value set to "Yes") - that we use as hour counters in our machines - are being reset when sending a settings file to that machine. The values that they are being reset to, are the values of the timers from the machine that the settings file is pulled from. 

The timers have respective Digital Parameters (adjust items) that are used to reset them, with a Function Parameter (adjust item) specifying the Reset Value. 

However, when a settings file is sent to a machine, the timers do not reset to 0 or to the "Reset Value" but rather to the value of the timer from machine that the settings file was pulled from. 

Please advise. 

Has anyone come across this problem - the machine has been logged into with Service access and password and then keeps asking for the password again and always rejects when trying to update with a project file.

IqanRun 6 is being used in this case.

I need IQAN RUN2, where can i find that?

Hello!

Once a Measure is recorderd, in IQANRun 6 you could adjust Min / Max range in case it was not properly defined on the project, so you can still view the graph with the correct scale if necessary:

Now in IQANRun 7 I can not find such property. Can it be adjusted somewhere? How?

I only manage to see the statistics:

If this feature has been removed i think it's a significant step back, as it was very usefull. In such case please consider adding it back. Thanks!

Why is it that getting a clone is password protected by the limited access password?

If you get a clone file and save it, you must use a password to open an view it. I think getting the clone file should not be password protected or it should have a separate option in IQANDesign whether or not to password protect getting the clone.

The only method for "get all logs" in IQANGo is to get a clone and select "yes" when getting all logs. We have been trying to make it standard practice to pull clones when there are issues with a machine in the field but the password protection is a problem for us.

We don't want to give everyone view access by providing our Limited Access Password but we would like people to be able to pull clones without our assistance so they can send them to us.

I have looked into the safe passwords but that solution is not feasible for us either.

Hello! 

I'm trying to connect with MC4x controllers through IQANrun 6 and a PCAN dongle but I'm already stuck at the home screen. After I start IQANrun and select the correct communication interface (CAN), press Connect, I get this "No master module found" error.

• I made sure to connect the dongle before starting IQANrun
• The program seems to recognize my dongle:  
• When I hover over it, I see this: 
• The LED on my dongle burns continuously
• I've got a working license for IQANrun
• It doesn't matter if I change communication device settings to "first available"
• IQANanalyze works fine: 

Any ideas? 

Thank you!

Mark

When calibrating the minimum and maximum settings of proportional solenoids, the millivolt (mV) value shown in the reference items may occasionally freeze, resulting in a misleading reading. I’ve found that exiting and then re-entering the adjust group refreshes the reference value and resolves the issue.

I wonder sometimes how long a download will take and the progress bar can sometimes be a bit misleading.

Can we have the total kb to be sent displayed alongside the kb already sent? This will make it easier to judge how much longer it will take. When downloading through Bluetooth it would be nice to know if it was likely to be one hour or five! This image is in Run, but maybe could be ported across to Design as well?

When using IQAN Run 7 with saved .irmx files, I can't use the right-click menu for anything: saving, auto scaling, or commenting.  Is there a reason these feature would be locked out?