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is it possible to send firmware without a project file?

705David 2 days ago in IQANrun updated 1 day ago 7

I recently ran into a scenario where I could not update the firmware on a module because my project file was IQAN 7.06 and the module was 7.04. The Module needed to be updated to 7.05 before it could be updated to 7.06.

Image 5357

This has never been an issue for me in the past. Usually the latest firmware would always load without having to load the intermediate firmwares. I simply created a blank project with the masters in the system at 7.05 and loaded it to 7.05, then loaded the project to 7.06. However this problem becomes much more difficult when issuing program changes to the field. I never released software to the field with 7.05, so the service technicians won't be able to update a system in this scenario.

I looked around in IQANRun and I didn't see any way to update the modules without a project file. Is there any way this can be done?

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A

Ryan 2 weeks ago in IQANrun updated 2 weeks ago 1

Customer is getting "Invalid vmAC resource for MD4-7(0)" when trying to flash a clone to a MD4 with IQANRun7, lastest rev. Any ideas? Do they have an address tag issue? Thank you

Image 5345

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Open with iQAN Run 7 context menu option does not open project file in Run

Matt 3 weeks ago in IQANrun 0

When using the open with context menu option in windows explorer on an iQAN project file, iQAN Run opens, but it does not open the actual project file for viewing. You still have to open the project file using the open button in iQAN Run.

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Under review

IQANrun does not limit output to minimum value when field is selected

Jacob Phillips 2 months ago in IQANrun updated by Gustav Widén (System support) 4 weeks ago 4

IQANrun does not limit output to minimum value when field is selected. When selecting a COUT to adjust the minimum, it states that the output is being limited to the minimum value, yet it is not limited. We have found a workaround by pressing "+" or "-" to change the set value first, then it will hold the minimum with full joystick throw. Previous versions did not have this problem. Up until we found this workaround, it became extremely difficult to set minimums properly. The only way was to use the maximum field to figure out the minimum, then copy it into the minimum field.

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Cfg Files Status SP unaivailable

Adrien Léauté 4 months ago in IQANrun updated 4 months ago 1

Hello,

what does description "Cfg Files Status SP" Status  "unaivailable" means  in System Log (RUN 6)?

We have plenty of errors of No contact at that period when the machine was still at the manufacture, then all those no contact pop ups at our workshop when the machine was delivered

I wonder if that System Parameter (SP) have had an incidence ?

Image 5230

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How can I transfer the license key for iQANRun7? How to remove the license from my device?

ykyaw 4 months ago in IQANrun updated by Gustav Widén (System support) 4 months ago 1

Could you please clarify how the IQANRun 7 license works?

  • Is multiple installation allowed under a single license?

  • In what situations can a license conflict occur?

  • How to transfer the license key between devices? 

  • Ho to deactivate the license? i don't see license manager.

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Is the softing CAN card supported by IQANRun7?

ykyaw 4 months ago in IQANrun 0

Is the Softing CAN USB adapter supported by IQANRun7?

0
Answered

IQanrun 7 instalation location

Dominic Pinel 5 months ago in IQANrun updated by Gustav Widén (System support) 4 months ago 1

Hi,

I see the topic about IQanrun installation , but wondering if anyone find a way to change the instalation location. We are using 4x shared laptop and like 20 people use it. I dont want to reach everyone 4 time. Will take forever to do.

thank you

0
Under review

log Unknown component

Ed Schippers 5 months ago in IQANrun updated 4 months ago 5

I'm encountering a problem with the downloding of the log files in IQAN run 7.

when I select all log then it shows the component, but after I selected to get all records it will not show the component anymore, and it will only show : "Unknown component"

Before:

Image 5204

After:

Image 5205

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DIN/VIN Error !!! 0.00 mV

Adrien Léauté 6 months ago in IQANrun updated by Thomas Moberg (System support) 6 months ago 3

Hello,

What does !!! 0,00 mV mean in the Log's status ?

Image 5189