Startup image is not loaded after sending clone file to MD3 or MDL2 with IQAN run 3.
I'm working with an OEM that is interested in using IQANRUN to view the clone file of a machine to be used by their service department for troubleshooting. IQANRUN seems like a good choice as changes to the original program are not allowed. However, the issue that I have run into is the display pages are not shown in IQANRUN. The service department uses the display pages regularly to help their customers navigate to specific screens over the phone. Would it be possible to add in the display pages to IQANRUN? Another alternative would be to have an easy way of launching IQANSimulate to step through the displays?
May you suggest how a user with low rights may send a complete Settings File to a controller if he/she does not have high enough rights?
For example, An Adjust Items exist within an Adjust Group which requires Superuser level access. How may the designer permit changes to these Adjust Items to a user with low level access. These Adjust Items requires an expert to set, and I want to prevent incorrect data entry by a non-expert. I would like to provide this non-expert with a Expert prepared Settings File.
Trying to retrieve clone file from machine but keep getting error for application mismatch. The error is described as " No corresponding application exist for the firmware being loaded " .The ida file in the machine is fully updated to the newest version along with our IQAN Run. Any thoughts? Thank you!
If you have a particularly large log file is there any way of copying the entire log from the master unit (in our case an MD4) as an excel file or cvs file without first bringing them to the screen with Iqanrun? I have tried taking a backup file, but i don't seem to be able to get the backup file to open up with Iqanrun. (I'm working on simulator at the moment - not on the actual system).
Hi every one. Anyone know how to show measure trace on the master screen. I know it can do when we run the simulator, but I need to show it on the screen.
Can you help me this one? Than you so much
I have been hunting through all the data sheets that i can find to see if it states anywhere the minimum system requirements for a machine to be able to install and run iqanrun on its own. Does anyone know where i can find this?
I saw this in the release notes:
|26695||Improve start-up sequence of CAN|
|CAN bus could be disturbed if external CAN modules with speed other than 250kb are active on the bus by start-up.|
Since equipping some of the machines with IQAN4 software, we've had some weird errors coming up during the start-up of the software, or outgoing ports going 'red' and not functioning until rebooting the modules seperately using the emergency stop. We've had this with XC10 modules and a XA2 module.
My guess is that it has to do with the boot-time of the modules in combination with the initialization of the CANbus.
Could this solve/improve this issue?
Customer support service by UserEcho