Why is it that getting a clone is password protected by the limited access password?

If you get a clone file and save it, you must use a password to open an view it. I think getting the clone file should not be password protected or it should have a separate option in IQANDesign whether or not to password protect getting the clone.

The only method for "get all logs" in IQANGo is to get a clone and select "yes" when getting all logs. We have been trying to make it standard practice to pull clones when there are issues with a machine in the field but the password protection is a problem for us.

We don't want to give everyone view access by providing our Limited Access Password but we would like people to be able to pull clones without our assistance so they can send them to us.

I have looked into the safe passwords but that solution is not feasible for us either.

Hello! 

I'm trying to connect with MC4x controllers through IQANrun 6 and a PCAN dongle but I'm already stuck at the home screen. After I start IQANrun and select the correct communication interface (CAN), press Connect, I get this "No master module found" error.

• I made sure to connect the dongle before starting IQANrun
• The program seems to recognize my dongle:  
• When I hover over it, I see this: 
• The LED on my dongle burns continuously
• I've got a working license for IQANrun
• It doesn't matter if I change communication device settings to "first available"
• IQANanalyze works fine: 

Any ideas? 

Thank you!

Mark

When calibrating the minimum and maximum settings of proportional solenoids, the millivolt (mV) value shown in the reference items may occasionally freeze, resulting in a misleading reading. I’ve found that exiting and then re-entering the adjust group refreshes the reference value and resolves the issue.

I wonder sometimes how long a download will take and the progress bar can sometimes be a bit misleading.

Can we have the total kb to be sent displayed alongside the kb already sent? This will make it easier to judge how much longer it will take. When downloading through Bluetooth it would be nice to know if it was likely to be one hour or five! This image is in Run, but maybe could be ported across to Design as well?

When using IQAN Run 7 with saved .irmx files, I can't use the right-click menu for anything: saving, auto scaling, or commenting.  Is there a reason these feature would be locked out?

When a saved file is opened in IQAN Run 7.04 I can not open the "hamburger menu" button. So I am not able to save or scale values or copy any values. Could this be a bug in the SW or anything to do with my laptop?

Noticed a few times our screen appears to crash out when attempting to connect using IQAN Run via G12 modem. Its not reliably repeatable. Below image is shown on the screen when it crashes out. We have noticed we are using Run version 7.03, could this be why? There does not seem to be any errors when attempting to connect, most of the time it seems to work fine. System has MD5-8 with MC43FS and G12.

IQAN Design 7.04.8.10088

IQAN Run 7.03.30.7315

could we get a csv files for all parameters?  I would like this as an output so we can quickly check with software that all parameters are correct. a quick check in the field before techs leave a site !

I am circling back with this subject ! Even with IQANGO and IQANRUN, I am not confident I will not crash when remoting in for an upgrade. Out of 4 field upgrades, I have had 2 failed attempts. That's not a great record. 1 of those attempts when i started over actually recovered.  WE NEED A SECURE WAY OF UPDATING MACHINES. I would love to send a dongle that plugs into a USB port. We have over 65 machines in the field , it is cost prohibitive to go out into the field and update. Please , Please, Please think of a way to do this !  down load the entire program first, checksum it with a hash function, then install. Something. 

Thanks

Chuck