If I open a measure group in IQANRun 7, no items show up in most of the measure groups. if Items do show up, it is not a complete list.

If I open the same measure group in IQANRun 6, all of the items I am trying to measure are present. This appears to be a bug since the release of 7.0.4

Customer is having an error while installing newly purchased version of IQANRUN6.08.  The installation errors out when it tries to access the internet to download the setup files for IQANRUN2.  

The customer should not need this so I am going to have them unselect this option, but something in the installer or location of this file is broken.

I tried to install IQANrun with an administrator account, and i registered the license. But the license is not shared with the other local user accounts on the same PC. We have many users who share the same PC. How do I install the license without having to activate the license in each user account ? Thank for your help.

I have this external function that, for an obscure reason, is not allowing the adjust items from being modified. I created new adjust groups in the main project with the same adjust items and they are still locked. I created new adjust items from scratch in the external function and they also show as locked, even though they are set to Enabled (as shown).
Is there a way to disable ALL adjust items from an external function? I feel like there is a hidden property somewhere that needs to be toggled that I can't see.
I'm currently working with IQANDesign 6.08.28.8214, I also checked release notes up to latest IQAN7 and could not find anything related to a known bug solved in more recent releases.

Thanks,

JP

We are having issues in the field with some of our service groups not being able to pull clones from our machines. I have attached a photo I was sent from the field. The machine in question has a MD4 [0] and two MC43s [1&2].

The program was installed using design 6.08.30. They are using Run 6.08

They have also tried using run 7 to pull the clone with the same results. Is this a bug or do we need to adjust a setting somewhere?

Was the "Copy From Mode" feature removed from IQANrun7 or was this just moved somewhere else?

In IQANrun6 there are 3 options at the bottom of an adjust group, including "Reset Group", "Set Default" and "Copy From Mode" as shown below.

In IQANrun7 for the same adjust group I only see these two options in the menu.

I have field service trying to get a clone off a multi master system with a MD4-7 and MC43.  Both are powered up and they are connected on the programming port on the MD4 using an ethernet connection.  It eventually stops and displays the following error message.  What would cause this?  Is there a way to fix it?

Buenas tardes, tenemos una licencia IQAN que fue activada en el año 2019, la cual al revisar nuestros registros el computador fue desactivado y no la tenemos disponible, por favor nos pueden ayudar a generar un código o resetear la CLAVE PÚBLICA para instalar el software IQAN en un computador nuevo.

Hello Everyone,

I’m experiencing an issue with running an IQAN script automatically via the command line (CMD or PowerShell). I need to retrieve logs from a Parker Hannifin controller installed on a mining machine, and it’s essential that no interaction windows are displayed during this process. I’ve followed the scripting format outlined in the IQANrun user manual on page 117, but I’m unsure if there are additional configurations needed to establish a fully automated connection. Any guidance would be greatly appreciated!

This is the Screen I need to AVOID, I just need to connect direct to this Controller.

Here are the Commands I used so far:

-cif Ethernet -mac 3c-e4-b0-34-ea-38 -silent -send -script 'C:\Users\RHM\Documents\IQAN Files\GetLogsV2.0_l.issx'

Thanks in advance

When programming a cluster on one of our dumper machines, we get a Socket Error #10061 saying connection refused, it is able to complete the rest of the process completely fine programming the body controller etc.