I recently attempted to set a static IP address for a IQAN MC043 control module which we previously had used DHCP for (IP:10.2.1.177 Mask:255.255.240.0).

Upon doing this changeover I am no longer able to successfully connect to the IQAN. It connects (I am also able to ping so networking is fine and the indicator in the bottom of IQANRun window is green and says Online) then immediately receive the following message: Connecting to remote System Request rejected by remote user. The machine still operates but I am unable to view statuses or upload/download to the device. 

Is there something I am missing so I can re-establish connectivity?

Alternatively, is their a way to roll back the change back to DHCP to utilize discovery?

Appreciate your help

Hello,

I purchased the IQAN Run software and install the license key into my laptop by mistake. I want to put the license key into my colleague's laptop but unfortunately it is not allowing me to register it. Is there is any way to put the license key to my colleague's laptop?

Thank you

Hi,

I haven't received an email with the correct key for the 10 bluetooth connections with IQAN RUN, where can I see my key? I can't work without these connections.

Thank you.

Best regards,

Lorenzo Simonetti

I am working with a file that has many settings and it would be nice to be able to save the settings file in a format that would allow saving in a spreadsheet.  This would allow a user to be able to sort through the information much easier.  Is there currently a way to save a settings file in a spreadsheet or similar format; any type of workaround to get the settings file information into a spreadsheet?

Can someone refresh my memory. what is the advantage of getting a clone file instead of just the idax?

When I try to send a clone file with Run6 in a MD4-7, I get the  message below.

Probably the firmware in the clone file is to old for new display.

Does anyone have a solution for this? I only have this clone file, not a project file or settings file.

I noticed that IQANrun times out and disconnects from the master module when two conditions exist:

1. While accessing a large measure group.

2. While accessing J1939 device to view assigned messages under the system layout tab.

Has anyone come across this error in IQANRun?

uniCAN.dll reloaded ok. ERR_DLL_NOT_INITIALIZED

At this time I don't have any more info than that, but I can try to get the IQAN version, possibly the device they're connecting to, and the device they're using to connect.

Any ideas?

I recently purchased the IQANrun software inc a license,
Unfortunatly  I did not recieve an email from Parker, IQANrun or Fastspring containing a license key.
Who can help me to get my key ASAP?

I sent my software (written in Iqan design 4.07.14) with Iqan run 4.07 to a MD3 with 4.07.7.

When I want do do that by CAN (kvaser) it is slow or wil stop during sending.

When I use USB it will easily and fast send the program to the MD3, after that the MD3 has 4.07.14 (right corner at startup)

We have many problems with slow (CAN) communication. Sometimes we think is is depending of which PC we use.

Can you explain what the reasons are of the difference between when we have slow and when we have fast communication?

And... am I the only one with this experience

Kind regards

Laura