I have started using the G11 for remote diagnostics on a basic level until the point I have a better grasp on using it. We just installed it on one of our "Problem Child" machines as long as the tech was there. This was to not only test the system at a further distance than our shop floor to the office but to help dianose any future issues they may have. I had my Tech connect and we tried to communicate (see below clip). From my understanding I have everything correct and the g11 is up to date. I can find no trouble shooting documentation as how to diagnose or fix this issue.

Hello , I have an older MDL2 panel that suddenly gave an error message . ( see picture )

I can't get contact with the panel using design unless I start up in safe mode .

When I load the program in safe mode it will say the application is loaded but than when i start the MDL2 up again I get the same error .

Program used is Iqandesign 3.19.9

Is there a way to solve this or is the MDL2 broken ?

Best regards , Arthur

For some simple automatic modes I'm using Integer Parametar(Adjust Item) as speed setpoint in DMAC, like on the picture:

As this unit can go 360 all around, I would like to give it shortest path to final points, but for this I need to change direction of Controlling vars(for ex. Auto NEST Speed ,sometime need to be positive and sometime negative).

How can it be done, because I'm not able to find solution for this?

I need to know if IQANrun 3 is availavle in Russian (and other languages)? We need screen captures for our Russian Service Manual.

Hi,

Just wondering what is the benefit of the IQAN app over the IQAN free app available on I Tunes.

Thanks,

Damien

We have an MC3 controller with a flash code not listed in the manual.

Can anyone clarify what this flash means please? It appears to prevent the controller from accepting software and it fails to boot. We have various CAN Open sensors connected to the system, not sure if its linked to this?

4 x red flash, 1 x amber, 2 x amber, 1 x amber, 1 x amber, 3 x amber.

In 4.06 I do not see a value in the CRC channel when using Measure or Simulate. Do we have to look on the CAN bus?

Using IQAN sync, we connect to the G11 through blue tooth and then receive a Socket Error#60. Any ideas? Looks like the phone is connected to the machine through blue tooth but is not establishing an internet connection (no green light). This was after asked us to update the firmware in the G11. Any ideas?

Hi everyone, i try to config the IQAN G2 module, but there are an error that IQAN run cannot recongize Can modem. My can-adapter cable is IFM EC2112, i dont know that because the cable or not. I already try in IQANRun 3 and 4. Any body introduce me the right name can-adapter for IQAN G2, thank you so much.