Is it possible to copy library images for external editing? I want to edit the LED lamps to eliminate the black square background as it shows up when I use a different custom background. So I would like to trim the black square. Any thoughts?

I have to suport old products that were originally programmed with V. 2.60. needless to say When an MD3 needs to be replaced, this causes me a problem.

Is there a way to bring a clone up to date? I do not have an old MD3 laying around any longer.

While trying to set up a Hetronic receiver that I want to connect to a MD4-7/mc42 multi master system I noticed that there is a "Parker IQAN" protocol in the HETRONIC confiuration. 

Is this the same as the XR protocol and also does anyone have any tips or suggestions to properly set this up?

We have 3 win10 laptops running IQANdesign. All 3 does have exactly the same version of IQandesign, but it seems that only the one laptop struggles to communicate via USB, IQANdesign prompts "internal error" when attempting to upload the software. 

Has anyone else came across something like this or is there just something I have to set in IQAN or windows?

When monitoring CAN traffic in 5.03 using the system overview part of the software, I am unable to see traffic and health status (green box) on some of the busses and modules. Sometimes clicking on one that is showing traffic OK makes the gauge and status disappear and have to click away from the system layout page to get it back again. Its almost as if the program will only show one of each type of bus from the display module only. Is this normal? Would be handy to be able to see gauges and status on all busses and modules in the system.

Using CAN USB device connecting laptop to diagnostic bus which is linked to all the modules in the system.

Hello,

I bought IQAN Connect licenses that I downloaded on my computer. When trying to connect via Internet, I have A License Status : Unknown. I can't click on License status to update the license, the link doesn't seem to work. 

I also tried to open the license file with IQANRun and IQANDesign with no more success.

How can I do to use the remote assistance ?

Thanks in advance !

Hello,

I'm trying to connect my Android Phone to the G11, and connect machine to Internet. When I connect with the G11, I have an error message Socket error #111 Connection refused. 

I have not buy IQAN connect key, can it be the problem ?

Thanks in advance.

I have a program that is at the limit of the available RAM in our master unit. I haven't made use of Qcode much but am wondering if I replace my object list logic with equivalent Qcode on a large scale will it result in lower RAM usage?

Thanks,

Daft one - I misspelled my name when registering my IQAN software. Do I need to uninstall/reinstall to change the username it's registered to, or is there a hot fix for this?

Andy

We got a question from our service guys that when they upgrade a program on a system to the latest revision that this particular version is asking for one of the usernames and passwords from the security section. Not the limited or full password but a user one.

The only thing I can think would cause this is I added an adjust item in this latest revision that requires the user login from above. Could programming a previously programmed system that DIDN'T have said adjust item(requires user login to change) to a version that now has said adjust item cause the individual programming the truck with IQANrun need to login with a security user/pw ?