I'm working with an OEM that is interested in using IQANRUN to view the clone file of a machine to be used by their service department for troubleshooting. IQANRUN seems like a good choice as changes to the original program are not allowed. However, the issue that I have run into is the display pages are not shown in IQANRUN. The service department uses the display pages regularly to help their customers navigate to specific screens over the phone. Would it be possible to add in the display pages to IQANRUN? Another alternative would be to have an easy way of launching IQANSimulate to step through the displays?

May you suggest how a user with low rights may send a complete Settings File to a controller if he/she does not have high enough rights?

For example, An Adjust Items exist within an Adjust Group which requires Superuser level access. How may the designer permit changes to these Adjust Items to a user with low level access. These Adjust Items requires an expert to set, and I want to prevent incorrect data entry by a non-expert. I would like to provide this non-expert with a Expert prepared Settings File.

What is the standard sim pin configured in the IQAN G2/G3 modems? Knowing this we can put that code on our simcards

Trying to retrieve clone file from machine but keep getting error for application mismatch. The error is described as " No corresponding application exist for the firmware being loaded " .The ida file in the machine is fully updated to the newest version along with our IQAN Run. Any thoughts? Thank you!

If you have a particularly large log file is there any way of copying the entire log from the master unit (in our case an MD4) as an excel file or cvs file without first bringing them to the screen with Iqanrun? I have tried taking a backup file, but i don't seem to be able to get the backup file to open up with Iqanrun. (I'm working on simulator at the moment - not on the actual system).

Hi every one. Anyone know how to show measure trace on the master screen. I know it can do when we run the simulator, but I need to show it on the screen.

Can you help me this one? Than you so much

I have been hunting through all the data sheets that i can find to see if it states anywhere the minimum system requirements for a machine to be able to install and run iqanrun on its own. Does anyone know where i can find this?

I saw this in the release notes:

Since equipping some of the machines with IQAN4 software, we've had some weird errors coming up during the start-up of the software, or outgoing ports going 'red' and not functioning until rebooting the modules seperately using the emergency stop. We've had this with XC10 modules and a XA2 module.

My guess is that it has to do with the boot-time of the modules in combination with the initialization of the CANbus.

Could this solve/improve this issue?

The Equipment I work on uses both the MD3 or a MC2 module in our models and as a field tech I need to sometimes either update software due to changes or replace modules. 75% of the time when I try to connect to the modules using My USB cable it will not connect to the master module. I then go thru the ritual of crossing my fingers, rubbing My lucky rabbits foot and restarting My laptop, powering equipment down and up holding My right foot of the ground and then possibly it will connect. I have been told this is an issue with USB III ports on our Dell laptops as We did not have this issue with our previous laptops and we do not have this issue with our small tablets We use. Has anyone else run into this? If it is due to the USB III is there a driver patch or something?This issue is not isolated to one machine. I have never tried connecting on the CAN side if there is no fix for the USB is that possible to use for programming? Thanks

Is there any plan to have a customized IQANRun on iPad? Like the customized version on windows.