I have been using G11 for a number of years and not had a problem, however, I've now had the same issue twice on two different machines this week.  I get the operator to give me the IQAN connect key and connect to the machine,  I get the normal message stating the machine is connected but then immediately it pops up 'you have been disconnected, request rejected by remote user'.  I have never connected to either machine remotley before but theres nothing different in their programs to normal. It has happen once this week with a machine in Ireland and just now with a machine in Shetland Isles. Is it something to do with the locations? G11 is enabled in both programs.  Any Ideas what could be the issue?  I wondered if it was a bug in IQANrun 6 but I've just successfully connected to a machine in London.

I have an IQAN system MD4-7" with a log system version IQAN version 4.07 with G11.

Cannot create a CSV file, message target system too old

or do you have a translator from IRF4 to exel file

The multi master system i build has 3 MD4 displays.

0ne of the displays , not the head master, had some problems with the screen so needed replacement.

So I took a clone file of the system, using ethernet on the head master. the upload, specially from the other  displays, this took forever. around 2 hours. 

After getting the clone file, I send the file to the new display , disconnected the rest to safe time

This worked only partly, functionality was ok, but a lot of pictures of lamps and buttons were missing.

I send the clone to the complete system. again it took forever and with no better result.

Then downloaded the setting,  opened the clone file in design en uploaded from there, this again took ages.

This worked ok, after sending the settings all was running perfect.

What could have been the problem with the pictures?

And is there any way to speed up the process? 

Is it possible to export a IQAN Run Measure File .irmx to excel?

Hello, 

I have a bug/error every time I want to save measure from the multimeter (custom group of measure). IQANrun crash and I can't save my measure. 

Can you please check this out ? 

Thanks in advance

When a function block is disabled, the adjustable parameters in that block are not able to be changed (including on screen as well as through IQAN Run). This is inconvenient because in order to change the values, the system must be put in a state in which the function block is enabled. Is it possible to make it so the adjustable parameters are changable while the function block is disabled?

Hello,

We have issues to get clone and settings on MC2 V2.63, connecting with USB. Most of the time,the download starts but stops with error message "no reply form master module". 

Can it come from the unstable USB connection ? 

We are now using a CA-bus converter and IQAN 5. Should it resolve the problem ? 

Thanks in advance.

We have a multi master system with 1 x MD4, 3 x MC43 fitted to two identical machines. All 4 modules have multiple logs inside, we are able to get logs from all modules, however two logs on one of the MC43's only will refuse to download when using IQAN Run. Running Iqan Design 5.03. The logs are visible, and it displays how many logs are inside, however when double clicking to show the logs we get a blank white screen while its trying to populate the logs on screen then it times out after around 20 seconds with a message box saying no response from the controller. The controller remains active, no error flashes.

The controllers are not overloaded, and we are talking only a couple hundred logs inside each log, not thousands and thousands. Is there any known reasons why this could be happening? Its the same for both machines we have, so something common between the two...

We are using an application created in IQANDesign 5.03.11.5029 and when simulating the application I'm unable to login using credentials i configured within design on IQANRun 5.04.6.4873. Looking closer our password we set in design is 27 characters in length but IQANRun will only allow 25? IQAN Design notes state a password can be up to 40 in length, is this a bug or conflict between different versions?

Does this affect the tablet access as our customers use this length password to login, will IQANRun for tablets also limit the password length to 25 characters?

Hello, 

Some of our technician customers will have to install IQANrun 5 in addtion to IQANrun 2 used until now. 

It is not clear for me on what will happen about the license.

Can they use the same license number as the one they have for IQANrun 2 ? Will they have to update the license for free ? 

Or is it needed to buy another license (I hope not !) ? 

Thanks in advance,