One of our customer using an Android 11 (released 8th sept.2020) smartphone can not install the IQANgo app accessible from the Google playstore of the iqan.se website. Could the Android version be the reason for this failure to install the app ? Many thanks.

Hi,

We want to connect to the modem of an our crane, but it seems "File transfer" in the state section and we cannot connect. What would be the reason?

Thanks in advance...

I purchased 5 Trucks that have Iqan - MD3 units. All the trucks are the same but one truck had a short and and the MD3 is shot. I purchased a used unit on ebay and it allows the truck to run but nothing works in the truck. Can I copy the software from another unit and delete the sofware on the used MD3 I Purchased?

Thank You!

Shawn

It appears in the manuals that the MC41 can accept a Frequency/Direction sensor type and is allowed in the System Layout area of IQAN Design, but you get an "Error: Property not Available" in the application portion.  I have tried using an event counter with the high speed DINs (C1 Pins 11 and 12).  I have cycle time of the MC41 set to 1ms.  The results are inconsistent at best with error in pulse count up to 25% at approximately 200Hz.  I tried using   PCNT input with the high speed input for direction.  It improved, but is still not accurate as the pulse count seems to double and miss counts on direction change.  Is this a software bug? Is there another work-around?

If you add an external function and try to drag an adjust item from it to an adjust group, it will not allow it. If you open the list of adjust items and find the parameter and drag it that way, it will allow it. This seems to have broke on the latest update. 

I.m trying to install IQAN Run on a new PC. IQAN Design instll works fine. But when entering License key I got followin message "License is not valid for this program. The Entered license is an IQAN Design license"

Where do I get a valid IQAN Run license?

In order for me to keep a clear overview of all the functional groups and systems in my system layout, I could use a feature that allows me to filter or at least put all the names in alphabetical order like words starting with an A up to Z and numbers starting with a 0 up to whatever number possible. 

This is just an idea I would like to see coming in future updates.

Thank you in advance.

Kind regards,

Roy 

I need to send a PDO1 off SDO to a Variable frequency drive. When I enter the necessary data portion of the frame, IQAN Design (5.04.8.5179) gives me an error saying I'm out of the maximum range. I'm confused by this. Currently,

I won't be able to correctly send the SDO. Any thoughts?

Hello, I'm trying to use the CAN Routing in a J1939 application with an MC43. I made a J1939 rule with default action 'Allow'. Now I want to block only the message 1CECFF00. It seems not to work as I expected. I added an exception rule with PGN number 60671. With my CANalyzer, I see the message appear where I don't expect it after this...

Am I doing something wrong?