Static IP and IQAN-SV not working together
We have an MD4-7 set up with a static IP to connect to over a local network. We added an IQAN-SV camera to the display (Network on C3, and camera on C4), after which we were unable to see the display over the network. I removed the camera from the code and it came back. Is there a reason why adding a camera would affect the diagnostics ethernet communications?
GFIN Mask Issue
We are having an issue using a GFIN mask. We are reading in data from a Maretron FFM100 that sends 2 identical message with a instance on byte 3 (offset 24).
We can see instance 0, but instance 1 is never pulled in from IQAN. The message is on the bus, verified with Kvaser. we have changed the instances around. IQAN seems to be able to only see instance 0 (tried instance 1 and 2 and IQAN pulled in neither). We swapped the instance on the 2 messages in IQAN and still only instance 0 comes in.
We use the page masking function regularly but this is the first message where the mask is so many bytes into the message. Has there been any issues with this?
Below is the page setup.

CAN Messages MC43 CAN-D
We are having problems with CAN-D on an MC43, there is a a device on that bus using PGN's 65280 and 65281. If we change the PGN's of that device to 65290 and 65291 the device works properly. When we trace the CANbus, we see PGN's 65280 thu 65288 are present on the bus and the source address is 39. Our MC43 J1939 source address is set to 40 and there are no devices on the bus with SA 39. Changing the MC43 with a new unit has removed the SA 39 messages.
Replacement MC43:

The MC43 with added messages on CAN-D:

Is there a way to clear these unwanted messages?
Portrait scale from MD4-7 to MD5-8
Hi all, converting portrait pages does not seem to work properly. Utility treats it like my destination screen is horizontally mounted which is not (see first picture). Scaling only applies to horizontal proportions (see second picture). Height should be 1280/800*100 = 160% and width 720/480*100 = 150% ? What am I missing here ?


MD4 refresh rate for specific variable using 6.08 IQANdesign
We would like to update a specific variable on the MD4 at a frequency of 4 Hz, rather than at every change based on the MD4's 50-ms cycle time.
How can we do this in a simple and optimized way?
md4-5 firmware 6 to firmware 4 update
I have a MD4-5 master display that is blank with firmware version 6 but the IQAN program for it is IQAN 4.06. I need to back update the firmware to version 4 to be able to program it with the program.
QCode Documentation
Does Parker provide documentation for the code syntax used in QCode?. I normally just guess and let the assistant complete things for me. It would be nice to have documentation the lays out and explains all of the options. Thank you
Phantom Instruction in calculation order window
While manually ordering the calculation order in a module, I noticed that we had an extra module added. See attach Screenshot. 10 element to sort out for only 9 in the window. Seem to appear after moving the first element.

Functionally does not seem to matter.
May be the reference to a Global variable causes the issue?
this happened while creating a new External module.
MC4X PWM LS Connection Only
I was wondering if its possible to drive an PWM output (snippet below) only through the PWM LS?

So for example can i use PWM HS+LS C1:14/C1:39 but leave the HS disconnected and just drive through the LS (C1:39) since current is around 40mA?
Customer support service by UserEcho
