We have a system (2 x MC£, 1 x MD4) running V3.19.7 and decided to update to version 3.19.9. Sent program over CAN communication tool and machine appeared to update to 3.19.9. After completion of update one module wasn't communicating over the master bus. This isn't unusual. We cycled ignition (which usually fixes error) and the module still failed to communicate. We have got this module into an endless cycle giving CAN error. Is this as a result of updating from 3.19.7 to 3.19.9?
On three new devices: first device: tried to download 5 times via CAN and once via Ethernet. Succeeded at about the sixth time via CAN. Second Device: succeded first time via CAN, download took 20 minutes. Third device: Succeeded 4th time via CAN. Note that after the first download, subsequent updates only take seconds. I need to solve this before serious production quantities.
I have to send throttle commands on PGN 0 for speed and PGN 00001 for torque limitation.
This is possible in Iqandesign 3.19. In Iqandesign 4.0 I get an error message "Multiple TSC1" and the program won't run.
Machine driver have to measure working hours and other working details into simple raport and then send it to customer or employer with email.
I have made a save button what saves necessary details into special log file. But the problem is to get this log file easily out from MD3.
I know that, it can be done with IQAN RUN, but its still too complicate to machine driver to learn how to use IQAN RUN then go to right function, and copy paste right values to his/her email.
Is it possible to save this working log file into special directory (like MD3/raports) and then plug the MD3 into laptop, go to right folder and send this raport file to customer?
Or any other more easier way to do this?
Customer support service by UserEcho