
MD4-5 Blue Screen
MD4 gets a blue screen. A second before the blue screen occurs, the MD4 logs No Contact errors with XS2, XA2, MC2. This blue screen occurs every few hours.
Is it possible a CANbus error is causing the blue screen, or is the blue screen condition creating the bus errors.
MasterBus, DiagBus, and ExpBus are all under 25%. Cycle utilization is low.
Any insight in find the root cause, and solving this issue would be much appreciated.

CAN Bus I/O distribution block.
Any plans on developing CAN bus I/O distribution blocks rated for outside use with either M12 or Deutsch connectors?

Password Database File Import/Export On The Same Computer
Is there any way of importing/exporting a password database file on the same computer ? I have a scenario whereby 50 field service engineers have a database with safe password keys only. When we come to upgrade IQAN versions, new keys have to be manually generated because the public key changes. Could the IQAN team think of:
Keeping the public key the same so that new safe keys do not have to be regenerated ?
OR
Supporting some sort of local import/export use case for the password database ?

TSC1 CAN message queue
Hi,
I am trying to implement on iQAN a "TSC handler" and a "TSC1 CAN message queue". Both items are defined in the J1939 standard. This question is open-ended and might not have a simple answer.
Essentially, it is assumed TSC1 CAN messages will sometimes be read by our MD4 at a faster rate than we can process them in our 10 ms cycle time. When this happens (if it does happen), a queue is needed to ensure TSC1 CAN messages that could not be processed during a cycle time are stored and accessible by our TSC handler for processing during the subsequent cycle time. Our queue is expected not to overflow since TSC1 messages have a timeout value within the queue.
Here are my questions:
1. Does iQAN design already have the tool needed to queue CAN message at the software level
2. If not, I am thinking of using the following method:
A. read every input CAN frame and identify new messages (i.e. those that were updated since the last cycle time)
B. copy every new message's data-frame content into an array that is large enough to prevent overflow
C. process as many TSC1 message on the array during the remaining time of the current cycle time period.
then go back to step A when a new cycle time begins.

Expired License after unccessful connection
Hello,
After trying using a license from order PAR200320-9387-12132, by means of Android IQANSync, G11 in the system, and a remote connection from IQANDesign, connection was automatically refused by the system because the master unit was not properly configured to accept remote connections.
Being so, a well configured application was sent to the local technician, so he could send it directly from his smartphone to the machine, once again by means of iqanSync and G11.
He tried from several smartphones, but it was impossible to update the application locally ( due to different kind of connection errors), so in the end it was impossible to stablish a successful remote connection.
Because of that, the license wasn’t really used for its purpose, apart from trying initialising the connection...you can check it if you can. The thing is it was consumed.
I think, even if some sort of comunnication was used for initialicing the remote connection, the licenses shouldn't be consumed until a properly connection was stablished. i.e, after connection authoritation from the master. And not from the very first bit send or received.
Thanks.

MD4 Localisation
IQAN Design User Manual 6.02 - Page 332
Can the IQAN team please confirm that all of the localisation options described here are available for open configuration in MD4. Specifically, I cannot see how to access menu system texts for translation.
The feature set described on page 332 was available on MDL2 back in 2.63 days.

As discussed with Nick,
You can add languages via the language tab, and then edit them via the User interface property tab

Forgot Iqan Design password
Is there anyway to obtain a password if someone cant remember it in IQAN design? Can't open the program without it.

Bag Load Error
I have a customer that is getting a “Bag Load Failed” after he has connected to a G11 and been logging for about 10 minutes. Has anyone experienced this or know how to resolve? Listing is as a “Purchase error”. The customer is using the paid pro version to utilize logging.
Customer support service by UserEcho