I am having trouble trying to delete users that I have created and no longer need in the IQAN connect portal. 

When selecting the delete button on the user tab, a warning tab pops up to ask if I'm sure of deleting the user and when I select the delete button I get the error message 'Could not delete user' with no information as to why or how I can resolve this. Has anyone else had this issue and if so how can I resolve it?

If I have an application where on bus A (MD4-7) has 3 expansion modules, tags 1, 2, 3T, and I want to add an XC43 to bus B, do I use a 1T or would I have to change out the 3T to a 3, and make it a 4T? I'm guessing since it is a new bus it would just be a 1T?

I have a program where I am using an MC43FS, XC43, and an MD4. The MD4 doesn't have any real logic on it, I am using it just as a display. I was hoping to hook up 1 sensor to the MD4 using a high speed bus to capture data at a much faster rate. Any thoughts?

I am looking to control a 4-20ma device from and MC43, and I was curious if anyone has done this with the current outputs using a max range of 20ma? It is just such a small part of the range I was curious if anyone has had issues, or have done it. 

Our customers like how we have used display messages to show error codes on screen. They also like to have them in machine manuals for reference if ever required. To get them in a manual someone has to go through each individual fault code and copy and paste out of IQAN Design into a excel document. Is it possible (or can it be added) for IQAN Design to export all message data to a excel file or CSV or similar to save us manual copy and paste? Perhaps place them in a table so its easy to extract name, header and text detail to be placed in a document such as a manual? Its very boring work, especially if you have lots of error codes like our machines have!

Is there a way to get all the logs and settings from the machine at once?  Basically - We need a clone without all the operating systems.  It would make it much quicker to get and email.

If not can this be added to a future release for IQANgo and IQANrun?

Hi

I have a question regarding the IQAN MDL2 display.

I have a system that uses this display and to it i have a couple of pressure sensors connected to it. i need to replace these sensors with a different pressure range, in other words i need to rescale the input from the software. what do i need in order to do this ?. do i need IQAN design or something else ?, and since i don't have the project file, can i simply upload it and edit and download it again to the MDL2 display ?.

Thanks in advance

MD4 gets a blue screen. A second before the blue screen occurs, the MD4 logs No Contact errors with XS2, XA2, MC2. This blue screen occurs every few hours. 

Is it possible a CANbus error is causing the blue screen, or is the blue screen condition creating the bus errors. 

MasterBus, DiagBus, and ExpBus are all under 25%. Cycle utilization is low. 

Any insight in find the root cause, and solving this issue would be much appreciated. 

Any plans on developing CAN bus I/O distribution blocks rated for outside use with either M12 or Deutsch connectors?

Is there any way of importing/exporting a password database file on the same computer ? I have a scenario whereby 50 field service engineers have a database with safe password keys only. When we come to upgrade IQAN versions, new keys have to be manually generated because the public key changes.  Could the IQAN team think of:

Keeping the public key the same so that new safe keys do  not have to be regenerated ?

OR

Supporting some sort of local import/export use case for the password database ?