Project ID Change and Password Issues
I started a project from an old project and did a lot of work. When it came time to deploy i changed the project ID.
I can no longer login with the password, any thoughts?
Forgot Iqan Design password
Is there anyway to obtain a password if someone cant remember it in IQAN design? Can't open the program without it.
Setting and clone file to MDL1
Hi everyone,
I have a MDL1 in my workshop and one of my customer's MDL2 is broken. I have no chance to get the clone and setting files from that MDL2 and install them to my MDL1. I got the clone and setting files from machine manufacturer. But those files don't belong to MDL1. I s there any chance to convert MDL2 files to MDL1?
I m waitimng for your responses.
Replacement master modules sending to customer
If a customer has a system with 2 master modules and 1 expansion (XC10) and we dispatch new master modules to them, do i need to worry about compatibility with the XC10 firmware? We are likely to dispatch the master modules with 3.19 firmware when the existing system was operating on 3.17, if they install the new master modules will they work ok?
Bag Load Error
I have a customer that is getting a “Bag Load Failed” after he has connected to a G11 and been logging for about 10 minutes. Has anyone experienced this or know how to resolve? Listing is as a “Purchase error”. The customer is using the paid pro version to utilize logging.
List of G11 firmware updates
Is there a way for me to access a list of firmware updates? I would like to see a list and a description of what was changed with each update. I have noticed that there have been a few firmware updates recently and I would like to know what is being upgraded. Also, is there a process if needed to downgrade firmware?
Customer support service by UserEcho
