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Not reproducible
Freeze of the touch screen on MD4
AxelC 11 years ago
in Master modules / MD4
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updated by Gustav Widén (System support) 5 years ago •
9
We are using an MD3 and MD4 as screen on our system.
They print the same info from one CAN BUS
They are on the same system than a generator quite noisy, and when the generator start we loose the touch on the MD4, only the touch.
- The screen still work good
- the Md3 act normal
Did any body experiment the same kind of issue?
I don't have a scope on site I am investigating right now on the issue. I will try to
Power supply the MD4 from an other power source
Isolate the power suply if it doesn't work
I will try to add a capasitor if I have time.
0
Best wire for CAN connections
There does not seem to be anywhere that lays out the best wire for connecting modules together. Its well known that shielded twisted pair is the best but we have used untwisted hookup wire on many occasions with no communication problems whatsoever?
We are looking at looming a machine where the data cores could be quite close to wiring used to power solenoid coils and some advise what type of cable to use would be good? Understandably we cannot change it easily so we need to make sure we get it right first time.
We are looking at looming a machine where the data cores could be quite close to wiring used to power solenoid coils and some advise what type of cable to use would be good? Understandably we cannot change it easily so we need to make sure we get it right first time.
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Answered
MC31
Frederick Prigge 11 years ago
in Master modules / MC3
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updated by Johan Lidén (Product manager) 11 years ago •
2
When will the MC31 be available for sale and in the software?
Thanks!
Thanks!
Answer
Johan Lidén (Product manager)
11 years ago
It's available in IQANdesign since 3.12. Info on when available for sale coming soon.
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Answered
M4 Safe Mode
Richard Staite 11 years ago
in Master modules / MD4
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updated by Johan Lidén (Product manager) 11 years ago •
4
Does anyone know if its possible to do a safe mode boot up of an MD4 Scrren.
I have a customer who attempted to move the location of an MD4 and in rewiring has got the wiring wrong! The screen will not now complete its boot up cycle and the diagnostics bus is not available to try to interrogate the machine.
There seems to be a tiny recessed red button alongside one of the screws on the rear of the screen - is this a safe mode button?
I have a customer who attempted to move the location of an MD4 and in rewiring has got the wiring wrong! The screen will not now complete its boot up cycle and the diagnostics bus is not available to try to interrogate the machine.
There seems to be a tiny recessed red button alongside one of the screws on the rear of the screen - is this a safe mode button?
0
Answered
MDL stored parameters reseting to default intermittently
Ethan Zeman 11 years ago
in Master modules
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updated by Gustav Widén (System support) 11 years ago •
1
I work in product support for a heavy equipment manufacturer that uses the IQAN system.
A customer contacted me to report that intermittently (3 times over the past 8 months) the stored parameters in their MDL2 reset to factory default. The machine had been operating for two year without incident before this began occurring,
When this happens, the site maintenance personnel then have to run calibrations, and enable various functions that have reset to default to match the program back up with their particular machine configuration. After adjusting everything the machine will run as normal for several months until it happens again.
Are there external factors that could cause this behavior or could this be an indication of an internal failure?
A customer contacted me to report that intermittently (3 times over the past 8 months) the stored parameters in their MDL2 reset to factory default. The machine had been operating for two year without incident before this began occurring,
When this happens, the site maintenance personnel then have to run calibrations, and enable various functions that have reset to default to match the program back up with their particular machine configuration. After adjusting everything the machine will run as normal for several months until it happens again.
Are there external factors that could cause this behavior or could this be an indication of an internal failure?
0
Completed
Wrong IdTag! Error on MD4
Ethan Zeman 10 years ago
in Master modules / MD4
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updated by Gustav Widén (System support) 10 years ago •
5
Our system runs with a MD4, 3 MC3s, and an XC21.
On two separate machines now (with identical systems) we have received customer reports of an issue of the IQAN system stopping functioning during machine operation.
On the MD4, the screen will say STOP System Message: IQAN-Master Wrong IdTag! system
I have been told that power cycling will not fix the issue. The only way to resolve is to unplug the Deutsch connector from the back of the MD4 and then plug it back in.
This is an intermittent issue. The machines can run 100+ hours before the issue repeats.
The customer was advised to check resistance on the ID Tag (resistance was correct) and to check the pins and wiring condition at the MD4 for any anomalies or corrosion (nothing identified).
Do you have any guidance on this issue?
On two separate machines now (with identical systems) we have received customer reports of an issue of the IQAN system stopping functioning during machine operation.
On the MD4, the screen will say STOP System Message: IQAN-Master Wrong IdTag! system
I have been told that power cycling will not fix the issue. The only way to resolve is to unplug the Deutsch connector from the back of the MD4 and then plug it back in.
This is an intermittent issue. The machines can run 100+ hours before the issue repeats.
The customer was advised to check resistance on the ID Tag (resistance was correct) and to check the pins and wiring condition at the MD4 for any anomalies or corrosion (nothing identified).
Do you have any guidance on this issue?
0
Answered
Battery for MD4
Julio Caraballo 11 years ago
in Master modules / MD4
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updated by Gustav Widén (System support) 11 years ago •
3
Hello,
I think that inlcuding an internal battery would be interesting in order to maintain RTC values.
Thanks.
I think that inlcuding an internal battery would be interesting in order to maintain RTC values.
Thanks.
0
Thanks
fantastic display
Frederick Prigge 11 years ago
in Master modules / MD4
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updated by Johan Lidén (Product manager) 11 years ago •
2
I really like the MD4, my customers are all impressed, keep up the good work!
0
MD4 problems when backlight is 70% or above.
Niklas 11 years ago
in Master modules / MD4
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updated by Gustav Widén (System support) 11 years ago •
7
Hello,
If you adjust backlight in the MD4 higher then 70% the screen brightness gets unstable starts vary in brightness up and down.
If you adjust backlight in the MD4 higher then 70% the screen brightness gets unstable starts vary in brightness up and down.
Customer support service by UserEcho
