No similar topics found.
0
Answered
MC31
Frederick Prigge 10 years ago
in Master modules / MC3
•
updated by Johan Lidén (Product manager) 10 years ago •
2
When will the MC31 be available for sale and in the software?
Thanks!
Thanks!
Answer
Johan Lidén (Product manager)
10 years ago
It's available in IQANdesign since 3.12. Info on when available for sale coming soon.
0
Answered
M4 Safe Mode
Richard Staite 9 years ago
in Master modules / MD4
•
updated by Johan Lidén (Product manager) 9 years ago •
4
Does anyone know if its possible to do a safe mode boot up of an MD4 Scrren.
I have a customer who attempted to move the location of an MD4 and in rewiring has got the wiring wrong! The screen will not now complete its boot up cycle and the diagnostics bus is not available to try to interrogate the machine.
There seems to be a tiny recessed red button alongside one of the screws on the rear of the screen - is this a safe mode button?
I have a customer who attempted to move the location of an MD4 and in rewiring has got the wiring wrong! The screen will not now complete its boot up cycle and the diagnostics bus is not available to try to interrogate the machine.
There seems to be a tiny recessed red button alongside one of the screws on the rear of the screen - is this a safe mode button?
0
Answered
MDL stored parameters reseting to default intermittently
Ethan Zeman 9 years ago
in Master modules
•
updated by Gustav Widén (System support) 9 years ago •
1
I work in product support for a heavy equipment manufacturer that uses the IQAN system.
A customer contacted me to report that intermittently (3 times over the past 8 months) the stored parameters in their MDL2 reset to factory default. The machine had been operating for two year without incident before this began occurring,
When this happens, the site maintenance personnel then have to run calibrations, and enable various functions that have reset to default to match the program back up with their particular machine configuration. After adjusting everything the machine will run as normal for several months until it happens again.
Are there external factors that could cause this behavior or could this be an indication of an internal failure?
A customer contacted me to report that intermittently (3 times over the past 8 months) the stored parameters in their MDL2 reset to factory default. The machine had been operating for two year without incident before this began occurring,
When this happens, the site maintenance personnel then have to run calibrations, and enable various functions that have reset to default to match the program back up with their particular machine configuration. After adjusting everything the machine will run as normal for several months until it happens again.
Are there external factors that could cause this behavior or could this be an indication of an internal failure?
0
Completed
Wrong IdTag! Error on MD4
Ethan Zeman 9 years ago
in Master modules / MD4
•
updated by Gustav Widén (System support) 8 years ago •
5
Our system runs with a MD4, 3 MC3s, and an XC21.
On two separate machines now (with identical systems) we have received customer reports of an issue of the IQAN system stopping functioning during machine operation.
On the MD4, the screen will say STOP System Message: IQAN-Master Wrong IdTag! system
I have been told that power cycling will not fix the issue. The only way to resolve is to unplug the Deutsch connector from the back of the MD4 and then plug it back in.
This is an intermittent issue. The machines can run 100+ hours before the issue repeats.
The customer was advised to check resistance on the ID Tag (resistance was correct) and to check the pins and wiring condition at the MD4 for any anomalies or corrosion (nothing identified).
Do you have any guidance on this issue?
On two separate machines now (with identical systems) we have received customer reports of an issue of the IQAN system stopping functioning during machine operation.
On the MD4, the screen will say STOP System Message: IQAN-Master Wrong IdTag! system
I have been told that power cycling will not fix the issue. The only way to resolve is to unplug the Deutsch connector from the back of the MD4 and then plug it back in.
This is an intermittent issue. The machines can run 100+ hours before the issue repeats.
The customer was advised to check resistance on the ID Tag (resistance was correct) and to check the pins and wiring condition at the MD4 for any anomalies or corrosion (nothing identified).
Do you have any guidance on this issue?
0
Answered
Battery for MD4
Julio Caraballo 9 years ago
in Master modules / MD4
•
updated by Gustav Widén (System support) 9 years ago •
3
Hello,
I think that inlcuding an internal battery would be interesting in order to maintain RTC values.
Thanks.
I think that inlcuding an internal battery would be interesting in order to maintain RTC values.
Thanks.
0
Thanks
fantastic display
Frederick Prigge 10 years ago
in Master modules / MD4
•
updated by Johan Lidén (Product manager) 10 years ago •
2
I really like the MD4, my customers are all impressed, keep up the good work!
0
MD4 problems when backlight is 70% or above.
Niklas 9 years ago
in Master modules / MD4
•
updated by Gustav Widén (System support) 9 years ago •
7
Hello,
If you adjust backlight in the MD4 higher then 70% the screen brightness gets unstable starts vary in brightness up and down.
If you adjust backlight in the MD4 higher then 70% the screen brightness gets unstable starts vary in brightness up and down.
0
Answered
MD3 and MD4 Operating temperature
Kerim 9 years ago
in Master modules / MD4
•
updated by Gustav Widén (System support) 9 years ago •
4
Hello
in Catalogue of MD3 for operating, ambient -30° to 60°C (-25°C>LCD off>75°C)
in Catalogue of MD4 for operating, ambient -30° to 70°C
What is the lcd-off range of md4 screen?
Thank you in advance for your helps.
in Catalogue of MD4 for operating, ambient -30° to 70°C
What is the lcd-off range of md4 screen?
Thank you in advance for your helps.
0
Completed
Abnormal white screen after startup on MD4
Paul Summers 9 years ago
in Master modules / MD4
•
updated by Gustav Widén (System support) 8 years ago •
10
Has anyone else experienced a completely white screen on an MD4 after start-up but application file seems to work properly? The problem is very intermittent, it happened approximately three times during a week of testing a prototype (perhaps 100 boot up cycles).
Cycled ignition key off and back on to rectify.
Customer support service by UserEcho
