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Program update 5 to 6 Can not present

Jamy 4 years ago in IQANdesign updated by Gustav Widén (System support) 4 years ago 1

I updated my program file from IQAN design 5.8 to 6.3 with no problems. But when I try to upload to the machine I keep getting CAN not present error? 

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Replacing an MD4-5, MD4-7, or MD4-10 with a different size MD4?

Keith Boone 4 years ago in IQANdesign updated by Gustav Widén (System support) 4 years ago 1

Is there a simple way to replace an MD4 with one of a different size without having to manually move all of the logic, images, and display screens?      Is there a best practice for doing this?

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Graph measurment converts integer to float?

EmilFernlund 4 years ago in IQANdesign updated by Gustav Widén (System support) 4 years ago 3

Measured data over ethernet apperas to be manipulated at the  end of a measurment. 

During the actual measurment over ethernet the integers apper to be integers as they should.

When measurment is stopped, the values of integer math channels and Generic parameter in channels change from integers to decimal values. 

 

The values in the attached image that are converted to decimal values are either Generic parameter in or integer math channels. Event counters and internal digital channels stay as integers.

Image 2266

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Answered

MC41 and XC43 Application NO Contact problem

Alparslan A. 4 years ago in IQANdesign updated by Gustav Widén (System support) 4 years ago 3

Hello everyone;

We have an application that contains MC41 as master module and XC43 as expansion module.

Master has IDTag 2 and expansion has IDTag 0. Both sides termination resistors connected. When the system is powered off, we measure 60 ohms between CAN-H and CAN-L terminals.


We uploaded software to MC41 but we have the problem that you can see below here. NO Contact problem in XC43.


Maybe we are missing some points. We need your advice on how to connect MC41 as a master and XC43 as a expansion module. Thanks in advance.

Image 2258

Image 2259Image 2260
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Answered

Iqan connect Server adress

Sigurd Olav 4 years ago in IQANconnect updated by Gustav Widén (System support) 4 years ago 5

Hi, I have a MD4-7" running onboard a vessel connected to the local network onboard for remote diagnostics. The network administrator needs to know the server adress and port number that the iqan needs access to for it to be able to connect to IQAN connect server. This is due to the firewall on the local network onboard. 

The network onboard is asigning the MD4 an adress in the 192.168.36.xxx-series. And IP adress is set to default in IQAN design. 

Answer

For the MD4 to be able to connect to the IQANconnect server, the firewall must allow for outgoing traffic on TCP port 60100. 

From IQANdesign user manual:


I know this can be problematic if the network administrator can only open up this port for traffic to a specific IP address. 

Does it help to know it is connect.iqan.se ? For load balancing, we have multiple IQANconnect servers starting and stopping. 


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IQANdesign 5.08, update for MD4

IQANdesign 5.08 released


New versions of IQANdesign 5 and IQANsimulate 5 are released, with retro-fixes from 6.x. 


Recommended for MD4

For IQAN-MD4, this version solves a problem where the MD4: Flash memory error correction could fail. Although the probability of failure is low, updating is recommended to update to avoid potential problems. The same solution that is previously released in IQANdesign 6.04. 



See release notes for IQANdesign 5.08 and for IQANsimulate 5.08

No new versions of IQANrun or IQANscript were needed for this release. 

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Answered

IQANgo and Android 11

fabrice pichard 4 years ago in IQANgo updated by Gustav Widén (System support) 4 years ago 3

One of our customer using an Android 11 (released 8th sept.2020) smartphone can not install the IQANgo app accessible from the Google playstore of the iqan.se website. Could the Android version be the reason for this failure to install the app ? Many thanks.

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G3 modem (State:File transfer)

Salih 4 years ago in IQANrun updated 4 years ago 3

Hi,

We want to connect to the modem of an our crane, but it seems "File transfer" in the state section and we cannot connect. What would be the reason?

Thanks in advance...

Image 2253

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Help md3 software copy

Shawn Wark 4 years ago updated by Nick Pridham 4 years ago 2

I purchased 5 Trucks that have Iqan - MD3 units. All the trucks are the same but one truck had a short and and the MD3 is shot. I purchased a used unit on ebay and it allows the truck to run but nothing works in the truck. Can I copy the software from another unit and delete the sofware on the used MD3 I Purchased?

Thank You!

Shawn